Job Overview
We are seeking an organised and commercially minded Groups, Reservations, Meetings & Events Coordinator to join Hilton Garden Inn Abingdon (part-time or full-time).
You will manage the sales, planning and coordination of group bookings, meetings and events, ensuring a smooth journey from enquiry through to delivery and final billing. You will be a key client contact, building strong relationships, maximising revenue opportunities and working closely with operational teams to deliver high-quality events.
Key Responsibilities
Meetings & Events Sales
- Respond to enquiries and convert them into confirmed business.
- Maximise revenue through upselling rooms, food & beverage and event services.
- Build strong client relationships to encourage repeat business.
- Conduct show rounds and promote hotel facilities confidently.
Event Planning & Coordination
- Plan events from confirmation to completion.
- Prepare accurate event orders and communicate details to operations teams.
- Ensure all billing and event information is correct and compliant.
- Support smooth event delivery, including on-the-day coordination and guest support.
Groups & Reservations
- Manage group bookings and rooming lists with Reservations and Front Office.
- Maintain accurate group records, billing details and group masters.
- Support timely invoicing and payment collection.
Guest Service
- Deliver excellent service throughout the client journey.
- Handle queries, feedback and complaints professionally.
- Conduct post-event follow-ups and gather feedback.
- Build relationships to drive repeat and referral business.
Administration & Compliance
- Maintain accurate records of bookings, revenue and guest/booker activity.
- Process contracts, invoices and payments correctly.
- Ensure systems are updated and procedures followed.
- Comply with all Health & Safety and brand standards.
About You
- Passionate about hospitality, events and guest service.
- Highly organised with strong attention to detail.
- Confident communicator with a commercial mindset.
- Able to manage multiple tasks and deadlines.
- Proactive, positive and problem solution focused.
- Comfortable working across teams and using hotel systems.
Experience
- Experience in Meetings & Events, Groups, Reservations or hotel sales is desirable.
- Strong communication and customer service skills essential.
- Experience with hotel or event systems is an advantage ( training provided)
Why Join Us?
Join Hilton Garden Inn Abingdon and play a key role in delivering successful meetings and events. This is a great opportunity to develop your career in hospitality while contributing to a fast-paced and guest-focused environment.
Pay: £28,000.00-£28,500.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Transport links
Work Location: In person
