Senior Service Controller
£35,000 - £40,000 DOE
Monday – Friday, 8.00am – 5.00pm. 42.5 hours per week.
We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with one of our companies, a Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of engineering service operations. This position is fully office based in Glasgow.
This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity and service delivery.
Key responsibilities will include:
Diary & Service Management
- Manage the live service diary, coordinating reactive callouts and planned preventative maintenance, PPM
- Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements
- Prioritise urgent and emergency works effectively
Resource Planning & Allocation
- Allocate work to engineers based on skillset, location and availability
- Plan future works ensuring full utilisation of the team of engineers
- Ensure engineers are fully productive throughout the working day
Customer & Client Management
- Act as the primary point of contact for service-related enquiries
- Liaise with customers to schedule visits and provide updates
Field Team Coordination
- Work closely with Engineering Field Managers to drive productivity
- Monitor start times, end times, job completion and first-time fix rates
Service Delivery & Compliance
- Coordinate service delivery from booking through to completion
- Update client portals with ETAs, lead times and certification documentation
Equipment & Materials
- Order parts and equipment for planned works
Key Skills & Experience required:
- A minimum 5 years’ experience managing a fast-paced service diary within Fire & Security or a similar engineering services industry
- Proven experience managing multiple engineers and complex service schedules
- Strong organisational and communication skills
- Experience with service / CRM systems
* We are also recruiting for sales people and engineers with Fire & Security experience as well. CVs for this can also be submitted via this engineer advert as well or through the below email address.
We are an investment group who fully and partly own a number of successful businesses in Scotland. If you would like to apply for this position then please do via the link on this advert or by sending your CV to [email protected] . Only online and CV applications please as our offices are unable to handle calls about this vacancy. Please ensure that your telephone number and your email address are on your CV and also that your CV is in Word format.
Pay: £35,000.00-£40,000.00 per year
Work Location: In person
