Key Responsibilities
Support: Build positive, trusting relationships through one-to-one chats or group wellbeing activities and to maintain confidentiality.
Signposting: Help individuals navigate and access local statutory services, social care, and expert charity support.
Wellbeing Promotion: Encourage service users to manage their mental wellbeing, engage in daily living skills, and attend activities
Safety / Boundaries: Maintain a safe, supportive environment and follow organizational safeguarding guidelines to report welfare concerns.
Feedback / Admin: Maintain accurate records of sessions and provide feedback to the team members involved.
Person specification
Empathy & Listening: Strong active listening skills and the ability to build rapport
Non-Judgemental Attitude: A warm, compassionate, and culturally sensitive approach to supporting people from diverse backgrounds.
Personal Resilience: The emotional maturity to handle challenging situations and maintain strict confidentiality.
Reliability: Punctual, dependable, and capable of working safely in community spaces.
Lived Experience: While not always required, your own lived experience of mental health challenges is highly valued.
A brief break down of the role
The Goal: Help people who feel lonely or are struggling with their mental health feel connected and confident again.
The Main Tasks: Chatting with people, helping them find local activities, and reporting any safety or health worries to the team lead .
The Key Skills: Being a great listener, staying calm during tough conversations, and treating everyone with kindness without judging them.
If you have the above skills and are looking to enhance the lives of people whom you support, please don’t hesitate to contact for an informal discussion .
