Are you looking for a new challenge? Do you love working in a fast paced office, then this is the job for you!
Medisort are looking for a new member of staff to join their busy Customer Service team. This is a great opportunity to join a fast-growing clinical waste company.
We are looking for a confident and friendly team player who can provide excellent customer service.
The ideal candidate will be:
· Keen to learn and develop new skills
· Enthusiastic and committed to deliver excellent customer service
· Able to manage the workload and be an excellent multitasker
· Able to problem solve
· Able to work as an individual and as a part of team
A typical day would include:
· Clearing off and debriefing your allocated drivers via our bespoke computer system
· Answering incoming telephone calls in a prompt fashion, helping customers with their requests/queries
· Processing incoming requests from various contracts/councils and calling residents to arrange their collections
· Dealing with email correspondence
· Filing, printing and posting
· Preparing contract amendments and paperwork for customers
· Keeping a log of all communications between yourself and the customer
The ideal candidate will have the following experience and skills:
· A minimum of 1 year’s customer service experience, ideally in a busy fast paced office.
· Proficient in using Word, Excel and Outlook, full training will be given on our bespoke system MOPS
· Excellent communication, written English and grammar skills
· Good attention to detail, organized and able to manage tasks simultaneously
· Polite and friendly telephone manner
· Have a good working knowledge of GDPR
We are looking to fill 1 full time position, permanent hours will be Monday-Thursday 8am to 5pm and Friday 8am to 4pm, with a flexible 1 hour lunch break.
Job Types: Full-time, Permanent
Pay: £13.09 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Ability to commute/relocate:
- Littlehampton BN17 7QU: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Database administration: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
