If you're self-motivated and eager to make a difference, we may have the perfect opportunity for you!
We're pleased to offer three fixed-term opportunities to join our dynamic and fast-paced Compliance Case Coordinator team.
This is a vital role in helping Platform meet its responsibilities under Awaab's Law while delivering an excellent customer experience for damp, mould and condensation (DMC) cases.
You will be responsible for managing day-to-day case activity, coordinating inspections, liaising with customers, and ensuring all data, documentation and actions are captured accurately and within statutory timescales.
It's a varied role where you'll work closely with surveyors, contractors, the Case Team Leader and Manager to ensure customers receive a safe, timely and well-communicated service from their first report through to resolution.
Help make a real difference to our customers while developing your skills and career within a supportive and collaborative team.
- A strong commitment to delivering excellent customer service and maintaining high standards
- Excellent communication skills, able to explain information clearly and professionally.
- Experience supporting complex casework, related to Awaab's Law, HHSRS, Disrepair or similar frameworks.
- Experience coordinating and monitoring cases to resolution within statutory or contractual timescales
- Ability to analyse information, identify trends, and escalate concerns appropriately.
- Strong customer service background, including handling sensitive, vulnerable or high-risk cases.
- Strong IT skills, including Microsoft Office and case management systems.
While this role is home based, you should have the ability to occasionally travel to Group offices and other locations for meetings and training as required.
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the role for you, please click “Apply Now” to complete an internal application and upload your current CV. Be sure to tell us why you meet the requirements of the role.
For more details about the role, please refer to the attached job description or contact Elliot Hennessy (Compliance Case Manager), at [email protected]
We will be conducting interviews via Microsoft Teams from the week of 24th August 26.
