As part of the Company’s development plan Premier Support Services Group are seeking to recruit a Contract Manager.
Applicants 18 years old and above only.
- Car, Phone & Laptop Provided
- Must have valid UK Driving License
- Covering Sites in Durham, Newcastle & York
- Salary: £30,000.00
- 40 hours per week
The ideal candidate will have effective time management, good people skills for both teams and individual motivation. Good communication skills both verbal and written. The candidate should have recognised experience in cleaning and/or service industry discipline. You should be computer literate to be able to present presentations to our clients. You must have a good understanding of employment law. It is essential you have customer liaison and negotiation skills as well as proven experience in budgetary management and control. It is desirable for the ideal candidate to have BICs/NVQ and Health and Safety qualifications. As well as all the above the candidate should be passionate and dedicated. A working knowledge of Microsoft and other bespoke applications would be advantageous. In particular, a good working knowledge of Outlook, Excel and Teams as well as the principles of timesheet/vehicle tracking and recruitment websites and portals.
The post holder will be self-reliant, well organised and totally driven by quality and customer satisfaction. The ability to motivate and inspire employees is essential so that excellent team working practices thrive.
The initial principle duties of a Contracts Manager will include:
· Recruit staff using the Company’s procedures – maintain staff numbers at the agreed level. Follow TUPE regulations and complete all consultations in a timely manner.
· Induct new and transferred staff in line with the Company’s procedure. Carry out risk assessments.
· Regularly review the training and development needs of the individuals. Carry out appraisals where appropriate.
· Reviewing and checking “no shows” and other discrepancy reports every day, getting into addressing the causes promptly.
· Working with your Regional Manager to process all payroll amendments through our timesheet systems and monitor variances on a weekly basis, as required, from reports generated.
· Attend all new contract start-ups and ensure the first day runs smoothly.
· Provide on-site training and prepare work schedules.
· Ensure all Premier staff adhere to all site rules and maintain a smart appearance including the wearing of company uniform. As well as ordering new uniform for new starters.
· When necessary, discipline staff in accordance with the Company’s disciplinary procedures.
· Visit clients at least once per month to discuss services provided and complete audit on iAuditor – Get customers to give written comment and score on standards.
· Identify and agree additional works on site. As well as informing the client of other Premier Services wider range of services.
· Deal with customer complaints or concerns with 24 hours.
· Observe all client and company statutory fire and safety regulations and promote good safety habits.
· Ensure the contract specification is adhered to.
· Liaise with subcontractors.
· Check and request materials and equipment from consumables and equipment suppliers and to ensure they are within budget.
· Complete payroll amendments off our timesheet tracker. Ensure budgeted wages are not exceeded.
· Attend regular branch meetings to review performance on contracts and any other information that may need to be passed on.
· Maintain: site files, personnel files, training records, site communication books, annual leave records, sickness, and leavers.
· Ensure that all accidents are logged correctly using the Company procedure.
· Co-operate with requests from clients and managers and respond to requests for assistance when necessary.
· Attend appropriate training sessions.
As a Contracts Manager you will be required to hold a full UK driving license. Although it is not essential, the successful candidate will probably live within commuting distance of the local branch.
Are you Passionate about making a difference to where you work? If so this job may be for you.
We rely on our Premier People to deliver the best possible service to our customers. Each and every team member at Premier Support Services has the ability to make a difference and their contribution are valued and recognised. If this sounds appealing to you, please get in touch!
Job Types: Full-time, Contract, Permanent
Pay: £30,000.00 per year
Work Location: Hybrid remote in Durham (Durham)
