We are looking for a friendly, organised and proactive Sales Coordinator to join our team on a part-time maternity cover contract. We can offer some flexibility around working hours and would consider either shorter hours spread across five days or the equivalent hours worked over three days, up to 30 hours a week.
This is a varied role working alongside our existing sales office team, providing customer support, assisting with quotations and orders, managing aftersales enquiries and helping to ensure the smooth day-to-day running of the department.
The initial position is offered as maternity cover, however, there may be an opportunity for the right person to continue with the business beyond the maternity cover period.
About the Role
As a Sales Coordinator, you will be an important point of contact for our customers and will work closely with the wider sales, production, transport and purchasing teams.
No two days are quite the same. You could be responding to a customer enquiry, preparing a quotation, processing an order, helping resolve an aftersales issue, checking order information or liaising with production to provide a customer with an update.
We are particularly interested in candidates who have experience within the window, door, glazing or construction industry and who have a good understanding of aluminium window and door systems.
Experience using Window Designer or similar window and door design/order processing software would be a significant advantage.
The ideal candidate will already understand how windows and doors are constructed, the terminology used within the industry and how to interpret customer requirements. However, we are also happy to consider someone with strong sales, customer service or administration experience who has the ability and willingness to learn the technical side of the industry.
Key Responsibilities
- Provide excellent customer service by telephone and email.
- Prepare and process quotations, sales orders and associated documentation.
- Use Window Designer to prepare quotations and process orders where appropriate.
- Manage smaller quotations and sales enquiries from existing and prospective customers.
- Deal with customer enquiries relating to products, specifications, pricing and order requirements.
- Provide aftersales support and resolve customer queries, escalating issues where appropriate.
- Keep customers informed of order progress, production and delivery timescales.
- Maintain accurate customer, quotation and order records.
- Monitor shared inboxes and ensure enquiries are dealt with promptly.
- Liaise with production, transport, purchasing and other departments to obtain information and provide customers with updates.
- Assist with order administration and general sales office duties.
- Support colleagues during busy periods and provide cover where required.
- Follow up quotations and enquiries where appropriate.
- Assist customers with product selection, technical information and smaller sales requirements.
- Identify opportunities to improve customer service and office processes.
- Carry out other reasonable duties required to support the business.
The Ideal Candidate
We are looking for someone who is organised, approachable and confident dealing with customers, but who is also comfortable getting into the detail of products and orders.
Ideally, you will have:
- Experience within the window, door, glazing, aluminium or construction industry.
- A good understanding of window and door systems and associated terminology.
- Experience using Window Designer or similar order processing software.
- Experience preparing quotations and processing orders.
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- A confident and professional telephone manner.
- Good IT skills and confidence learning new systems.
- The ability to manage multiple enquiries and prioritise workloads.
- A positive, proactive approach and willingness to support the wider team.
Don't have window industry experience?
That doesn't necessarily mean you aren't right for the role.
If you have previous experience in sales, customer service or office administration, are confident with computers and systems, and have the ability and willingness to learn about aluminium windows and doors, we would still like to hear from you.
We can teach the technical side of the role. Attitude, attention to detail, customer service and the ability to learn are equally important.
About Fenster Fabrications
Fenster Fabrications is an established aluminium window and door manufacturer based in Torquay. We work with trade customers and installers, supplying a range of aluminium windows, doors and associated products.
We are a values-led organisation committed to doing business responsibly and creating a positive impact.
Proud to be a Living Wage Employer
We are proud to be an Accredited Living Wage Employer, meaning we choose to pay our employees a fair wage that reflects the real cost of living rather than simply meeting the statutory minimum.
We believe our people are central to our success and are committed to creating a workplace where everyone feels valued, supported and recognised for their contribution.
Proud to be B Corp Certified
We are proud to be a Certified B Corporation®, joining a global community of businesses committed to high standards of social and environmental performance, transparency and accountability.
By joining our team, you will be part of an organisation that believes business can create positive change and that success should benefit more than just the bottom line.
Equality, Diversity & Inclusion
We are proud to be an Equal Opportunities Employer and are committed to creating an inclusive workplace where everyone is treated fairly, respectfully, and with dignity.
We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We believe that a diverse workforce brings different perspectives, strengthens our organisation, and helps us better serve our customers and communities.
The Role
Position: Part-Time Sales Coordinator
Contract: Maternity Cover – Fixed Term
Hours: Part-time
Location: Torquay, Devon
Potential opportunity to continue with the business following maternity cover, subject to business requirements and performance.
If you are looking for a varied role where you can work closely with customers, develop your knowledge of the window and door industry and become an important part of a busy sales team, we would like to hear from you.
We are a values-led organisation committed to doing business responsibly and creating a positive impact.
Please note that as this is initially a maternity cover position, the contract duration may vary depending on the return date of the current postholder.
How to Apply
Please upload your CV and a short covering letter explaining why you would be a great fit for this role.
Pay: £13.45 per hour
Benefits:
- Casual dress
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
