Job Introduction
Pinnacle Group are looking for an Assistant Repairs Manager to provide operational support to the Responsive Repairs Manager in the delivery of repairs, compliance remedial works, and damp and mould programmes. The role assists with the day-to-day supervision of the Repairs Coordination Team, helping to ensure works are delivered safely, efficiently, and in line with company procedures, client requirements, and statutory obligations.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have experience supporting responsive repairs, compliance works, and damp and mould programmes within a housing or property environment, alongside strong organisational skills and a good understanding of repairs, contractor management, and statutory compliance. They will be a confident communicator with the ability to support a team, manage competing priorities, and use reporting systems to drive service performance.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
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Assist the Responsive Repairs Manager with the day-to-day delivery of repairs, compliance remedial works, and damp and mould cases.
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Support the supervision of the Repairs Coordination Team, assisting with workload allocation, prioritisation, and the monitoring of performance.
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Monitor the progress of repairs and remedial works, escalating any delays, risks, or issues to the Responsive Repairs Manager.
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Assist in reviewing repair quotations and documentation before approval by the Responsive Repairs Manager.
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Assist in maintaining damp and mould tracking systems and ensure actions are progressed in line with company procedures and Awaab’s Law requirements.
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Support the coordination of asbestos-related repairs, ensuring appropriate documentation and procedures are followed.
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Support the monitoring of contractor performance and ensure works are completed to the required quality standards.
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Assist with the monitoring of repair costs and support the processing of repair documentation and invoices.
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Help identify training requirements and support the Responsive Repairs Manager in ensuring team members maintain mandatory and industry-specific training.
Key requirements:
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Experience supporting the delivery of responsive repairs, compliance remedial works, and damp and mould programmes within a housing, property, repairs, or facilities management environment.
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Prior leadership experience in a similar role
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Strong coordination and organisational skills, with the ability to prioritise competing workloads, monitor progress, and ensure actions are completed within agreed timescales.
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Good understanding of repairs processes, contractor management, health and safety requirements, and statutory compliance obligations relevant to housing maintenance.
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Ability to support, guide, and motivate a repairs coordination team, including assisting with workload allocation, performance monitoring, training compliance, and day-to-day problem solving.
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Confident communicator with the ability to engage professionally with residents, contractors, colleagues, clients, and internal stakeholders, including handling queries and escalations sensitively and effectively.
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Strong attention to detail and record-keeping skills, with the ability to maintain accurate documentation, update tracking systems, and support audit readiness.
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Competent in using repairs, housing management, reporting, and Microsoft Office systems to monitor service delivery, produce reports, review KPIs, and support cost control.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plans
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Company Vehicle
