Company Overview
Stevensons is the largest independent school uniform and sportswear provider in the UK serving over 600 schools nationwide. Selling quality school uniforms, sportswear and sports equipment through our various supply channels be it high street shops, on-line, on-campus shops, pop-up shops or direct to school.
Summary
We are seeking a dedicated Branch Manager to lead our team at our Twickenham branch. The purpose of this role is to ensure a smooth and daily operation of the branch and responsible for managing a team providing the highest level of customer service.
Key Responsibilities
Branch Operations
- Stock management
- Shop floor standards
- Stock room standards
- Supervisor management
- Branch financial accountability (staffing hours, petty cash, cleaners)
- To ensure custom orders are being processed efficiently
- Complete branch banking daily
- To fill in all end of month spreadsheets
- Ensuring dispatch target achieved
People Management
- To recruit, train and retain the team
- To provide and record ongoing training to the team
- To highlight underperformance and support with action plan
- To work with supervisors to achieve branch standards
- To ensure the teams wellbeing needs are met
People Planning
- Completion of Elf rotas
- Management of Elf exceptions
- Holiday management
- Daily floor rota, including lunches
- Summer temp recruitment
- Summer temp rotas
Customer Service
- Role model of excellent customer service on the shop floor
- Being an escalation point for customer complaint
- Actively check the branch inbox
- Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)
Knowledge & Skills
- Knowledge of Microsoft Office, Netsuite
- 3 years management/supervisor experience
Job Types: Full-time, Permanent
Pay: From £34,000.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
Experience:
- Retail management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
