We are looking for a compassionate and motivated Carers Energy Support Advisor to join our Carers Energy Wellbeing Project.
In this rewarding role, you will provide specialist energy advice and practical support to unpaid carers across Coventry, helping them reduce energy costs, improve home warmth and safety, and access wider support services.
You will work directly with carers through one-to-one support, home visits, workshops and community outreach activities, helping some of the most vulnerable households navigate energy challenges and fuel poverty.
About Us
Carers Trust Heart of England is dedicated to improving the lives of unpaid carers and the people they care for. We provide information, advice, practical support and emotional wellbeing services to carers across our communities.
Our work is built on compassion, partnership and a commitment to delivering high-quality, person-centred services that make a genuine difference.
Key Responsibilities of the Role
As our Carers Energy Support Advisor, you will:
- Provide tailored energy advice on bills, tariffs, meters, heating systems, energy efficiency and energy-saving measures.
- Support carers to access financial assistance, social tariffs, the Warm Home Discount and other energy-related support schemes.
- Manage a caseload of carers experiencing energy hardship, prioritising those at risk of fuel poverty.
- Conduct home visits and deliver practical support to improve household energy efficiency and wellbeing.
- Deliver workshops, group sessions and outreach activities in community settings and online.
- Act as a Carers Energy Wellbeing Champion, supporting colleagues to identify and refer carers who may benefit from the service.
- Develop accessible information resources and guidance materials for carers.
- Distribute energy-saving and winter-warmth items to eligible households.
- Build strong partnerships with local authorities, health services and voluntary sector organisations.
- Maintain accurate records and contribute to monitoring, evaluation and reporting activities.
- Ensure all work is carried out in line with safeguarding, lone working and health and safety procedures.
About You
We are looking for someone who is passionate about supporting people and making a positive impact in their community.
Your Skills, Knowledge and Experience
- Experience of supporting others in the community.
- Understanding of the challenges faced by unpaid carers and families with caring responsibilities.
- Excellent communication and interpersonal skills.
- Ability to engage with a wide range of people.
- Strong organisational and time-management skills.
- Ability to work independently and as part of a team.
- Good IT skills, including Microsoft 365, Word, Excel, Outlook and Teams.
- City & Guilds Level 3 Energy Awareness qualification (or willingness to undertake the qualification).
Desirable Requirements
- Knowledge of domestic energy use, billing, tariffs, energy efficiency measures and fuel poverty.
- Experience delivering energy advice or similar advice-based services.
- Experience working with vulnerable adults or households experiencing hardship.
- Experience conducting home visits and community outreach.
- Experience delivering workshops, training or group activities.
- Knowledge of safeguarding principles and energy safety issues, including carbon monoxide awareness.
If you are passionate about helping people improve their wellbeing, reduce energy costs and stay warm and safe in their homes, we would love to hear from you.
What We Offer
- Competitive salary
- 25 days annual leave (pro rata), increasing with service to a maximum of 30 days, plus bank holidays
- Additional "Birtholiday" leave entitlement
- Pension contribution scheme
- Employee Assistance Programme and wellbeing support platform
- High street discounts and savings through our employee benefits platform
- Ongoing training and professional development opportunities, including City & Guilds Level 3 Energy Awareness training
- Flexible and hybrid working arrangements
- The opportunity to make a real difference to carers and their families
Additional Information
This role requires travel across Coventry and the wider organisational area as required. A UK driving licence and your own car (insured for business use) is required.
This is currently a fixed term role until 31/03/2028.
Carers Trust Heart of England is committed to safeguarding and promoting the welfare of vulnerable adults and children. The successful candidate will be required to undergo an Enhanced DBS check as part of our safer recruitment process.
Closing Date: Friday 10th July 2026
Planned Interview Dates: Friday 17th and Monday 20th July 2026
Pay: £10,189.00-£11,081.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Sick pay
Application question(s):
- Do you have a UK driving licence and your own car?
Work authorisation:
- United Kingdom (required)
Work Location: In person
