We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.
We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
Join Whistl Fulfilment as an Implementation Project Manager and play a key role in onboarding new business and delivering operational projects across our growing fulfilment network.
You'll work closely with customers, suppliers, and internal teams to manage projects from initial requirements through to successful delivery, ensuring objectives, timescales, and service expectations are met.
About the Role
This is a hands-on project management role where you'll coordinate multiple projects simultaneously, acting as the link between customers and cross-functional business teams. You'll drive project delivery, manage risks, maintain clear communication with stakeholders, and identify opportunities to improve operational processes and service performance.
Key Responsibilities
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Lead customer implementations and operational projects from planning to completion.
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Develop and maintain project plans, timelines, and associated documentation.
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Coordinate stakeholders across operations, IT, suppliers, and customer teams.
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Monitor progress, manage risks, and resolve or escalate issues where necessary.
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Support system enhancements, new products, and customer change requests.
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Identify and drive opportunities for continuous improvement and increased productivity.
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Oversee testing, implementation activities, and business sign-off processes.
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Annual leave enhanced with long service.
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Company Pension
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Long service rewards: both financial and leave-based.
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Health cash plan.
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Life assurance scheme.
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Critical Illness Cover
- Career development opportunities.
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Access to a well-established Employee Assistance Programme provider.
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Company Car
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Access to our prestige benefits and rewards portal.
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And other excellent benefits you'd expect from a market leader.
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Experience delivering projects within an operational -Logistics environment.
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Experience working within cross-functional project teams.
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Strong planning, organisation, and stakeholder management skills.
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Excellent communication and presentation abilities.
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Ability to influence others and manage competing priorities.
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Strong attention to detail and a proactive approach to problem-solving.
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Experience working with recognised project management methodologies.
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Understanding of IT systems and business processes.
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Proficiency in Microsoft Office, including Excel, PowerPoint, Project and Visio.
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Formal IT training, including Excel and SQL.
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A-Level education or equivalent
Additional Information
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Full UK Driving Licence required.
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Travel across the UK will be required.
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Occasional overnight stays may be necessary.
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Flexible approach to travel and working patterns.
