POSITION SUMMARY
As a Casual Host/ess at the Booking Office 1869, you will be the first point of contact for our guests, providing a warm welcome and ensuring an exceptional arrival experience. You will manage reservations, coordinate seating arrangements, and support the restaurant team in delivering outstanding service. This role is ideal for an enthusiastic hospitality professional who enjoys interacting with guests and thrives in a fast-paced luxury dining environment.
Key Responsibilities
- Deliver a warm, professional, and engaging welcome to all guests, creating a positive first impression of the restaurant.
- Manage reservations, guest arrivals, and seating arrangements efficiently to optimise the guest experience and restaurant operations.
- Coordinate guest flow and waiting lists, ensuring effective communication with both guests and the restaurant team.
- Provide guests with information about menus, promotions, and restaurant facilities, demonstrating strong product knowledge.
- Respond promptly and professionally to guest enquiries, requests, and feedback.
- Maintain high standards of presentation and cleanliness within the host stand, reception area, and guest-facing spaces.
- Support the restaurant team in delivering exceptional service and achieving guest satisfaction targets.
- Assist with promotional activities, special events, and seasonal initiatives as required.
- Ensure compliance with all company policies, health and safety procedures, and brand standards.
- Build positive relationships with guests and colleagues, contributing to a welcoming and collaborative working environment.
- Work closely with the restaurant and wider hotel teams to ensure a seamless and memorable guest journey.
What is in it for you:
- In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Pension scheme participation.
- Life Assurance coverage.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
Qualifications:
- Experience in a 5‑star or luxury hotel
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
