Job Ref: MAI3888
Branch: Estelle Manor
Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN
Salary/Benefits: £36,384 per annum OTE
Contract type: Permanent
Hours: Full Time
Shift pattern: Various Shift Pattern
Hours per week: 40
Posted date: 16/07/2026
Closing date: 16/08/2026
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
The Role:
This role supports the Guest Services Management team in leading a team of Luggage Porters, Valets and Chauffeurs. You will a key component in daily operations and delivering exceptional guest experiences. You will coordinate arrivals and departures, oversee luggage handling, maintain presentation standards across the forecourt and entrance, and proactively resolve guest feedback. You will oversee areas of administration for the department and ensure SOP compliance. The position requires a lead from the front approach to team leadership with the ability to remain calm and prioritise under pressure.
Who we are looking for?
- Proven experience in a supervisory or team leader role in a luxury hospitality environment. Understanding of luxury hotel operations is desirable.
- Excellent communication skills with the ability to confidently deliver both positive and constructive feedback.
- Calm and solutions foccused individual with the ability to remain calm and prioritise effectively under pressure and tight deadlines.
- Knowledge of Opera PMS and/or Knowcross would be advantageous.
- Passionate about delivering exceptional guest experience with keen attention to detail.
- An enthusiastic team player with a resilient and positive mindset.
The on target earning potential for this role is £36,384 per annum comprising a base salary of £33,384, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly at £16.05 so this is a projected salary and OTE.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and FB discounts across sister properties.
- Estelleversary gifting for all employees.
- Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
- Goes without saying but we will feed you during your shift.
- Cycle to Work scheme.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities service charge:
- Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
- It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.
