Job Title: Account Manager
Location: Office-based Watford
Salary: Competitive basic salary + uncapped sales commission (OTE around £35k dependent on experience)
Job Type: Full Time
To support and drive our growth we need strong Account Managers (telephone based) to join our existing Account Management and Customer Service team.
These are exciting times at Vegetarian Express and there is the potential for the successful applicant to grow, develop and contribute.
What will you be doing?
- Supporting varying customer needs via inbound calls, outbound calls and email
- Maintain high focus on A & B customers (A & B Customer being the highest volume customer by spend)
- Influencing new account trading
- Utilising reporting tools to maximise sales opportunities
- Supporting designated Field Sales colleagues with sales activities
- Liaising with other departments to resolve and improve challenges
- Promoting flash sales, incentives and new product launches
- Managing customer expectations efficiently, escalate where necessary
- Achieving or exceed personal and team targets
- Handling day-to-day call diary and account admin
There is no cold calling
What do you need?
- A passion for selling and target driven
- Excellent communication skills, both written and verbal
- Strong organisational skills and to be a self-starter
- Excellent attention to detail and accuracy
- Good initiative and problem solving with tenacity
- Computer literacy with experience of learning new IT systems, applications and confidence using digital systems and processes
- To be a quick learner with the ability to retain knowledge and/or utilise available resources to self-serve finding answers
- To be a strong team player
Full product and system training will be provided.
What will differentiate you?
- Previous experience within a sales role with proven ability to achieve or exceed targets
- Previous experience in a business-to-business sales environment
- Exposure to Sage 200 system or another WMS
Who are we?
Join the Plant-Based Revolution
We’re on a mission to fill plates across the UK with plant-based goodness. Since 1987, we’ve been the rebel explorers of the food world, on a constant journey to discover and deliver the very best in vegetarian and vegan ingredients. Today, we are the go-to partner for over 5,000 chefs - from industry giants like Compass and Sodexo to the most innovative independent operators.
As the demand for plant-based, vegetarian, and flexitarian diets continues to grow, we are uniquely positioned within the foodservice sector to meet it. We are expanding rapidly, bringing our expertise to kitchens that want to stay ahead of the curve.
Why we’re different
We don’t just deliver ingredients; we deliver the ideas and inspiration chefs need to master the plant-based learning curve. From Açaí to Za'atar, we speak fluent plant-based. We help our customers create enticing menus that are better for their guests' health, better for the planet, and - importantly - better for their bottom line.
Business as a force for good
As a proud Certified B Corp, we balance people, planet, and profit. We don’t just talk about change; we own it. We are committed to building an exceptional, supportive team where your opinions matter and you are empowered to challenge the norm to make a real difference.
Want to join the original plant-based foodies?
If you’re passionate about food and want to help chefs succeed with plant-based menus, you’ll fit right in.
What are our values?
- One Team
- Innovation & Inspiration
- Positive Impact
- Getting it right for our customers
In return what do we offer?
- Commission uncapped (On Target Earnings around £35k dependant on experience)
- 25 days holiday, additional annual leave purchase (up to 3 days)
- Cash health plan (money back for dentist, opticians etc.)
- Life assurance (4 x salary)
- Employee recognition & incentives
- Staff discount on ALL products
- Pension (3% employer and 5% employee)
- FREE breakfast provided through custom-made breakfast bar
- FREE PARKING
- We promote good physical and mental health and can provide additional support to our employees via our Employee Assistance Programme
What are our hours of work?
Core hours of work are Monday to Friday 08:30-17:00 (40 hours) however we do have an alternative shift pattern available.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Watford WD24 7RY: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
