About the Role
We’re looking for a highly organised and customer-focused Servicing & Deployment Coordinator to join our team. This is a fast-paced, rewarding role where you’ll play a vital part in ensuring our customers receive an outstanding service. Acting as the central point of contact for engineers, customers, and internal teams, you’ll coordinate resources effectively, plan workloads, and keep everything running smoothly behind the scenes.
If you thrive on problem-solving, juggling priorities, and making a real difference to customer experiences—this role could be for you.
What You’ll Be Doing
- Be the first point of contact for engineers, customers, and clients
- Plan and schedule work to ensure customer needs are met and KPIs are achieved
- Optimise the deployment of engineers across your allocated area
- Keep customers fully informed on repairs, progress, and follow-up work
- Liaise with parts suppliers to ensure engineers are equipped to complete jobs efficiently
- Handle administrative tasks including documentation, call handling, and record keeping
- Collaborate with internal teams to deliver seamless service across contracts
What We’re Looking For
We’re interested in candidates who demonstrate:
Experience & Knowledge
- Proven administrative experience, managing multiple priorities
- Strong customer service experience, particularly over the phone
- Confident IT skills, including Microsoft Office
- Excellent organisational and planning abilities
- A methodical approach with great attention to detail
- Ability to analyse information and make informed decisions
Key Skills & Attributes
- Highly organised and proactive
- Excellent communicator and listener
- Calm under pressure with strong problem-solving ability
- Team player with a positive, “can-do” attitude
- Accountable and self-motivated
- Confident to question, challenge and suggest improvements
- Passionate about delivering outstanding customer service
Why Join Us?
You’ll be part of a team that puts people and customers at the heart of everything we do. We pride ourselves on creating a supportive environment where you can thrive, grow, and make a genuine impact.
If you’re looking for a role where you can make a difference, work in a supportive team, and develop your career we’d love to hear from you. In return for your hard work, we offer a competitive salary and a benefits package including generous holiday increasing with service, Pension Scheme and Life Insurance.
If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email. Applications may be reviewed, and candidates invited to interview ahead of the close date.
Pay: £28,995.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
