Join the Jim Lawrence Team!
Are you passionate about delivering exceptional customer service and creating memorable customer experiences? Do you enjoy working in a beautiful showroom environment and being part of a friendly, family-run business? If so, we'd love to hear from you!
At Jim Lawrence, we design and manufacture beautifully handcrafted lighting and home furnishings from our workshops in Suffolk. We're currently looking for enthusiastic and customer-focused Showroom & Customer Service Advisors to join our Bath showroom, with both full-time and part-time opportunities available.
As the welcoming face of our showroom, you'll help customers find the perfect products for their homes, offering expert advice and delivering a first-class shopping experience. Alongside supporting visitors in our showroom, you'll also work with our wider Customer Service team, assisting customers via telephone, email and web chat to ensure they receive the same exceptional service wherever they choose to contact us.
Whether you're looking for a full-time career or a part-time role with a supportive and friendly team, we'd love to hear from you.Jim Lawrence are seeking an exceptional Customer Service Advisor to join our prestigious showroom in Bath located on Walcot Street.
Job Role
Working for a family run manufacturing and mail-order business, you will be the first point of contact for all visitors to the showroom and will play a key role in promoting and providing information about our hand finished products. You will also be responsible for providing high levels of customer service via phone, email and our web chat service.
This role forms part of the wider Customer Service team based at our Workshops in Hadleigh, Suffolk and as such you will also provide high levels of customer service to all our customers via phone, email and our web chat service as required.
Duties
- Promote and maintain the Jim Lawrence brand reputation and ensure the showroom, stockroom, and all displays are presented to the highest possible standards.
- Assist with keeping the showroom, its facilities, and shop-front clean, tidy and up to date by following the pre-determined daily tasks.
- Ensure high levels of customer satisfaction through excellent sales service.
- Create customer accounts, quotations, sales orders, sales returns, and maintain up-to-date notes on customer requirements.
- Address and resolve customer complaints and queries promptly and professionally through multiple channels such as web chat, email and over the phone.
- Maintain an in-depth knowledge of Jim Lawrence products and processes to confidently offer customers creative and practical advice and recommendations when needed.
- Work collaboratively with customer service colleagues in other locations and liaise with other departments within the company as required.
Essential criteria
- Excellent communication skills, both verbal and written.
- Excellent attention to detail.
- Effective time management skills.
- Able to multi-task and be flexible.
- Self-starting and motivated, with a strong team spirit.
- Proactive and willing to learn new skills.
- Working knowledge of Microsoft Office.
- Good numerical skills
Desirable criteria
- Knowledge of Dynamics 365 Business Central and CRM
- Experience in a customer facing role
- Product and industry knowledge
Schedule
- Full-time and part-time positions available (including some weekend working)
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
- Referral programme
- Sick pay
Work Location: In person
