Job Overview
Join our dynamic team as a Customer Service Advisor and become the vital link between our organization and valued customers. We’re looking for an experienced, enthusiastic and organised Service Advisor to join our busy, family-run automotive business.
Established in 2007, we pride ourselves on providing honest, reliable and friendly service to our customers. In this energetic role, you will deliver exceptional service by addressing inquiries, resolving issues, and providing tailored solutions that enhance customer satisfaction. Your communication skills and analysis abilities will drive positive interactions, ensuring every customer feels heard, supported, and confident in our services. This paid position offers a fantastic opportunity to develop your skills within a fast-paced, customer-centric environment focused on excellence and continuous improvement.
We specialise in:
- MOTs
- Servicing
- Vehicle repairs
- Diagnostics and general maintenance
We’re looking for someone who is friendly, confident, organised and customer-focused, with a good understanding of vehicle servicing and repairs. Previous experience in a service advisor or similar automotive role would be an advantage.
This is a fantastic opportunity to join a well-established, busy and friendly family-run business, established in 2007.
Duties
- Engage with customers via phone, email, or chat to understand their needs and provide clear, helpful information
- Resolve customer inquiries efficiently by analysing their concerns and offering appropriate solutions
- Maintain strong communication skills to explain technical or complex information in an accessible manner
- Taking customer bookings by phone and in person.
- Preparing quotes for servicing and repairs.
- Creating and processing customer invoices.
- Keeping customers updated on the progress of their vehicles.
- Collection and Deliveries of customer’s vehicles.
- Liaising with technicians and customers to ensure jobs run smoothly.
- A small amount of general filing and administration.
- Always providing excellent customer service Experience
- Previous experience in a customer service role is required and enthusiasm for helping others is essential
- Familiarity with GDS & Autodata or similar software.
- Knowledge of the car industry is preferred.
- Strong communication skills with the ability to listen actively and articulate solutions clearly
- Analytical skills to assess customer needs quickly and determine appropriate actions
- Ability to remain calm under pressure while managing multiple inquiries simultaneously
This role is perfect for motivated individuals eager to make a positive impact through excellent service delivery. We value proactive problem-solvers who thrive in collaborative environments and are committed to continuous learning. Join us to develop your career in a vibrant setting where your contributions truly matter!
Pay: £25,420.00-£40,000.00 per year
Benefits:
- Employee discount
- On-site parking
Work Location: In person
