Job Overview
We are a small family business committed to delivering excellent service to our customers. We are looking for an organised , proactive, and customer focused service operations coordinator to support our day to day operations and help ensure our services are delivered efficientlty.
As our service operations coordinator, you will play a key role in coordinating customer requests, scheduling work to engineers & planning routes to ensure a smooth business operation. This is excellent opportunity for someone who can work on their own initiative and enjoys variety, problem solving, and working in a fast paced environment
Responsibilities
- Coordinate daily service operations and schedules
- Act as the first point of contact for customer enquires.
- Book appointments and allocate work to the appropriate team members
- Maintain accurate customer and service records
- Prepare quotes, and service documentation
- Monitor work progress and follow up with customers
- Support continuous improvement of business processes
- Produce basic reports using Microsoft Excel & other business systems
Qualifications
- Previous experience in a service coordination, operations or administration role.
- Excellent organisational and time management skills.
- Strong communication and customer service abilities.
- Good knowledge of Microsoft Office, particularly Word & Excel.
- Ability to prioritise multiple tasks and work independently.
- A positive, flexible and team-oriented attitude.
- Experience using CRM or scheduling software is an advantage.
This role is ideal for candidates eager to develop their career within service operations while contributing to organisational success through effective coordination and communication skills.
Pay: £26,300.00-£28,000.00 per year
Benefits:
Work authorisation:
- United Kingdom (required)
Location:
- Accrington BB5 5JG (required)
Willingness to travel:
Work Location: In person
