The closing date is 22nd Jul 2026
/*generated inline style */
Job summary
We are looking for a calm, professional and customer-focused Telephonist to join our busy hospital switchboard team. You'll play a vital role as the first point of contact for patients, staff and external services, ensuring all calls are handled efficiently, courteously and with care.
This is a fast-paced position where you will respond to routine enquiries as well as urgent and emergency situations, helping to support the safe and effective running of the hospital 24/7.
We are currently looking for a Telephonist to work the below hours with an average of 17.25 hours per week on a 2 weekly rota
Week 1
Tuesday - 15:30-22:30
Week 2
Tuesday - 15:30-22:30
Friday - 07:00-15:00
Saturday - 07:00-15:00
Sunday - 15:30-22:30
/*generated inline style */
Main duties, tasks & skills required
Answer incoming calls promptly and direct them to the correct departments
Respond immediately to emergency calls and activate appropriate response teams
Provide out-of-hours reception support and assist with enquiries
Monitor and respond to alarms, including fire, security and major incident alerts
Operate complex telecommunication and paging systems to support urgent hospital communications
Manage on-call rotas to ensure the correct personnel are contacted when required
Handle payments for parking, accommodation and prescriptions where required
Coordinate taxi bookings and support wider facilities services
Maintain accurate records of calls, incidents and actions taken
Apply today and become a key part of our essential hospital operations team.
/*generated inline style */
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
/*generated inline style */
Job description
Please refer to the attached Job Description and Person Specification for more information about the role.
/*generated inline style */
Person specification
/*generated inline style */
Qualifications
/*generated inline style */
Essential
Good general education (GCSEs) including English and mathematics or equivalent
Relevant vocational qualification(equivalent to Microsoft Office MOST, ECDL or related qualification
City & Guilds / NVQ 2 level or equivalent experience willing to completed vocational level 3 within agreed time scale
NVQ Customer Services or equivalent experience.
/*generated inline style */
Desirable
Vocational level 3 /BTEC) in IM&T or information systems related subject (or relevant experience in IM&T environment)
/*generated inline style */
Experience
/*generated inline style */
Desirable
NHS Switchboard / Call centre experience
Experience of variable shift working
Previous experience of healthcare or large complex organisation
/*generated inline style */
For help with your application, contact:
Rachel Harrisson
[email protected]
01935606593
/*generated inline style */
Pay scheme
Agenda for Change
/*generated inline style */
Band
Band 3
/*generated inline style */
Salary
/*generated inline style */
£25760.00 to £27476.00 Yearly
/*generated inline style */
Contract
Permanent
/*generated inline style */
Working pattern
Part-Time
/*generated inline style */
Reference number
184-OL-PU-5453
/*generated inline style */
Job locations
Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
/*generated inline style */
