Job Title: Data Officer
Reporting to: CRM Manager
Salary Range: £32,000 - £36,000
Contract Type: 12 - Month Fixed Term Contract
Location: Hybrid, London
Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday
Requirements We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent.
We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.
Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.
We‘re about fuller plates, fuller communities, and fuller lives.
To provide high-quality operational CRM support for Fundraising through the accurate processing, maintenance and validation of supporter data. The role is responsible for ensuring fundraising data is processed efficiently and accurately, supporting fundraising campaigns, CRM administration and data quality, while maintaining compliance with organisational policies and data protection legislation.
CRM Administration
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Process, import and maintain supporter, donation, event and fundraising data within the CRM system, ensuring records are accurate, complete and processed within agreed service levels.
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Prepare, cleanse and validate data files prior to import, identifying formatting issues, duplicate records and data anomalies.
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Carry out bulk data updates and routine CRM administration activities to support fundraising operations.
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Perform routine CRM housekeeping activities to maintain accurate and reliable supporter records.
Data Quality
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Proactively monitor and improve data quality through routine validation, cleansing and identification of incomplete, duplicate or inconsistent data.
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Support the ongoing integrity of fundraising data by identifying operational issues and escalating where appropriate.
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Ensure data processing activities comply with GDPR, PECR and organisational policies.
Fundraising Operations
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Support fundraising campaigns through the preparation of data selections, suppression files and operational reporting.
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Assist the CRM Manager with routine CRM activities, fundraising processes and operational support.
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Respond to internal CRM administration requests and routine operational data queries, escalating more complex issues where appropriate.
CRM Development & Improvement
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Assist with user acceptance testing of CRM enhancements, new functionality and process improvements.
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Maintain documentation for CRM administration processes and contribute to the continuous improvement of operational procedures.
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Identify opportunities to improve data quality, CRM processes and operational efficiency.
Collaboration
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Work collaboratively with colleagues across Fundraising, Marketing, Digital, Finance, Database & Reconciliation and Supporter Care teams to support effective fundraising
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Experience working within a CRM, fundraising operations or data administration environment.
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Experience preparing, cleansing and validating data for import into CRM systems.
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Experience processing and maintaining accurate data records.
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Experience working with bulk data imports, exports and data manipulation.
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Strong Microsoft Excel skills, including formulas, lookups, filtering, sorting and working with large datasets.
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Experience identifying and resolving data quality issues.
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Understanding of CRM data management principles and fundraising operations.
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Knowledge of GDPR, PECR and good data handling practice.
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Excellent organisational skills with the ability to manage multiple priorities.
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Strong attention to detail and commitment to accuracy.
At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
