Job Title: Sales Administrator
Company Overview:
At Sandalwood Memorials, we are dedicated to providing compassionate and personalised memorial services to support individuals and families during their time of need. Our commitment is to uphold the highest standards of service and care, ensuring that every customer receives the support they deserve.
Job Overview:
We are currently seeking a Sales/Customer Support Administrator to join our team at Sandalwood Memorials. This role will be responsible for providing exceptional customer service, handling inquiries, and supporting customers throughout the memorial process. The ideal candidate will be detail-oriented, proactive, and passionate about delivering outstanding service.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about our memorial services.
- Assist customers in understanding their memorial options, discussing costs, and guiding them through the decision-making process.
- Coordinate with internal teams and external stakeholders to ensure smooth execution of memorial requests.
- Assist with administrative tasks related to processing memorial agreements and ensuring compliance with regulations.
- Build and maintain strong relationships with clergy, cemetery, and crematorium staff to facilitate seamless memorial arrangements.
Requirements
Essential
- Passion for delivering exceptional customer service.
- Excellent attention to detail and organisational skills.
- Proactive approach with the ability to effectively communicate with customers and stakeholders.
- Strong multitasking abilities and the capacity to meet deadlines.
- Proficiency in computer skills, including Microsoft Office applications (Outlook, Word, Excel).
- Professional demeanour with a high level of empathy and sensitivity.
Desirable
Proven experience working within the Memorial service industry.
Benefits:
- Competitive annual base salary commensurate with experience.
- 22-25 days of annual leave plus bank holidays.
- Company Pension Scheme.
- Opportunity to enrol onto an apprenticeship scheme for professional development.
Learning & Development:
- Access to a variety of learning resources and development opportunities.
- Participation in apprenticeship schemes tailored to individual career goals.
Immediate start available.
Job Type: Full-time
Pay: £31,000.00-£33,000.00 per year
Application question(s):
- Why do you want to work for Sandalwood Memorials?
Experience:
- Customer service: 1 year (required)
Work Location: In person
