Helpdesk Administrator
Westminster, London
Full-Time | 40 Hours per Week
At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.
Skanska Building Services are a leader in facilities management, trusted by top-tier clients across critical sectors. We are currently looking for a Helpdesk Administrator to join our team full-time at the Ministry of Defence Main Building in Westminster.
As a part of the Helpdesk team, you will proactively manage reactive and planned tasks through the CAFM system, undertake general administration and telephone duties. This key post will also see you produce maintenance related documents, reports and proposals, as well as generate work orders, data inputting of completed work orders, time sheets and service reports
As a Helpdesk Administrator, you will:
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To provide day to day support of the helpdesk through the CAFM system to ensure we meet our contractual obligations.
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To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
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To update reactive and PPM task Orders in the CAFM system and ensure work record sheets and certificates are uploaded with contractual requirements.
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To proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate)
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To assist with the generation of detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
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To monitor outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.
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To provide exemplar customer service to all internal and external stakeholders.
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To provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions H&S, Maintenance, Projects, Finance, Quality and Compliance.
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Anything else deemed reasonably commensurate with grade, as expected by Site Management.
We are looking for:
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Have experience working in a role requiring high volume data input.
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Be a Team Player
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Proven experience of working in a high pressure customer service role.
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Good organisational skills
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Communicate clearly
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Experience of working in a Facilities Management Helpdesk with knowledge of CAFM systems (desirable)
What we offer:
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24/7 digital GP service for you and your family
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Financial wellbeing and employee assistance
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Professional development
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Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)
Inclusion and Diversity
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
Flexible working
Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.
Reasonable adjustments
We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at [email protected] or call 0330 105 2000 – Option 5 & 1.
Closing date
We encourage you to apply as early as possible, as the closing date may be subject to change.
If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success – every step of the way.
