Job Summary:
We are looking to recruit a full time Team Leader working Monday to Friday-7.30AM-3.30PM to join our large friendly team situated in modern premises.
The role of Team Leader is to ensure that all reception team functions are delivered smoothly to meet the needs of the patients. They will be supervising this team daily. The post holder will also have their own operational administrative responsibilities.
ALL APPLICANTS MUST HAVE EXPERIENCE OF WORKING IN PRIMARY CARE
Please note we have scheduled an interview date of 19th August
To oversee, supervise and ensure that the practice reception runs smoothly and that patient queries and needs are met in a timely, courteous and efficient manner.
Provide effective leadership to the reception team.
Sharing duties and workload at the reception desk as and when required
To undertake specific administrative duties as required by the practice and outlined below
To proactively meet both practice current as well as future needs, which occur as a result of changes within and as required by the NHS
To comply with all NHS processes and procedures as required by the practice and NHS Lambeth.
The post holder will be fully supported in their role by the Partners, Practice Manager and Assistant Practice Manager.
Primary Responsibilities
The post holder will supervise the reception team, waiting areas, the overall smooth running of the clinics and administrative functions in relation to the Reception & Administration Team, supported by the Assistant Practice Manager.
To provide effective leadership and offer general assistance to the Practice team and attached staff at the practice.
To provide cross site working when required and working closely with and liaising with the Team leader at Pavilion Medical Centre and Assistant Practice Managers.
Reception Team
To oversee and ensure that the practice reception runs smoothly and that patient queries and needs are met in a timely, courteous and efficient manner.
Maintain a weekly staffing rota for the reception team, ensuring adequate cover and duties are covered in the event of annual leave or unplanned absences.
Organising the reception team Saturday rota.
In liaison with the Assistant Practice Manager, manage leave requests from reception team.
To supervise the reception team and their workload. Ensuring daily/weekly duties are completed within specified time frame.
Supervising the performance of reception team in line with their job/role descriptions, motivating the team, providing them with guidance and feedback in relation to their work, with support from Assistant Practice Manager.
Hold monthly team meetings to update the team on any relevant practice changes, raise and deal with any issues and identify any areas to discuss with the Assistant Practice Manager, including circulating the minutes after each meeting.
Ensuring adequate training and personal development of the reception team.
In liaison with Assistant Practice Manager design induction plans for new staff and provide them with the training they require and review of their progress.
In liaison with the Assistant Practice Manager, ensure all staff are booked onto relevant training for Protected Learning Sessions and assisting in the organisation of training for practice only PLT.
Support the Assistant Practice Manager in conducting annual individual performance reviews of direct reports with yearly review, designed to be a 2-way review of work objectives and work behaviours/skills.
To assist with reception duties as and where required during busy periods both face to face and via the telephone and not excluding reception duties such as covering the practice email, task messages, prescriptions.
Administration
Allocate incoming Accurx Triage online forms to appropriate staff in line with practice protocols.
Ordering and ensuring adequate stock levels of stationery related to Clinical areas e.g. Rx/Lab forms etc
Collating and co-coordinating information returns to the Prescription Pricing Authority (PPA) and send completed spreadsheet to the finance partner.
Operational
Ensuring that the reception/waiting areas are kept clean, tidy and presentable in order to ensure a positive image to patients and visitors and to maintain health and safety standards.
Maintaining up to date notices and patient information on practice premises.
Manage the practice meetings diary and send invites to external parties
Assist the Assistant Practice Manager with maintenance of the practice appointments system, including being responsible for adding clinical sessions to EMIS from within the given timeframe, managing clinic cancellations and rescheduling of appointments.
Assist the Assistant Practice Manager with the setting up new users on EMIS Web
Assist the Assistant Practice Manager with practice audits relating to appointments and repeat prescribing.
Meet weekly with Assistant Practice Manager to discuss reception and operational issues.
Attend practice wide meetings, regular meetings with the Practice and Assistant Practice Manager and external meetings as appropriate.
Following practice complaints procedures as and when required.
To ensure that any damaged or faulty medical equipment that is observed is reported to the relevant Practice staff member and that under no circumstances, repairs, tampering or modifying of such equipment is attempted
To work with and support the Practice Manager to ensure the practice operates efficiently and productively.
Pay: £15.00-£15.74 per hour
Benefits:
Experience:
- Primary Care: 2 years (required)
Work Location: In person
