Job Overview
We are seeking an organised, compassionate and proactive Client Care Coordinator to join our team. This is a rewarding role for someone who is passionate about delivering outstanding, person-centred care while building meaningful relationships with clients, their families and our Care Professionals.
The successful candidate will have previous experience in a care coordination, client care, senior care or supervisory role within health and social care, along with a sound understanding of person-centred care and care planning. You'll be an excellent communicator with strong organisational and problem-solving skills, confident using digital care systems and maintaining accurate records.
Working both independently and as part of a supportive team, you will play a key role in ensuring our clients receive high-quality care, supporting our Care Professionals, and helping to maintain the exceptional standards Home Instead is known for. A full UK driving licence and access to a reliable vehicle are essential for this role.
Responsibilities
- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
- Undertake consultation to new clients, complete assessments and complete all new client’s paperwork as required.
- Carry out Care Professional appraisals, one-to-one supervision, return to work meetings, support visits and competency assessments.
- Create, update and audit client care plans and assist with digital care planning.
- Identifying training needs/follow ups in respect of auditing activity.
- Assist Care Professionals in completing their relevant care qualification.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action accordingly.
- Support, mentor and supervise Care Professionals.
- Maintain regular contact with clients and Care Professionals.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
Experience
- Level 3 NVQ in Health and Social Care
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication (would be preferred)
- Good working knowledge of IT systems with experience with Microsoft Office with the aptitude to learn and adopt new technologies and software where appropriate.
About You
We are looking for someone who is passionate about delivering outstanding care and building meaningful relationships.
You will have:
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Ability to nurture Care Professionals to enable them to reach their full potential.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- A full UK driving licence and access to a reliable vehicle.
Join us and be at the forefront of creating memorable client journeys through energetic leadership, strategic analysis, and exceptional communication!
Pay: From £25,000.00 per year
Benefits:
- Company events
- Employee mentoring programme
- Referral programme
Work Location: In person
