*Overview*
We are seeking a skilled Call Centre Representative to join our team in providing exceptional customer service and support. If you are a multilingual individual with excellent communication skills, we want to hear from you.
*Responsibilities*
- Handle inbound and outbound calls professionally and efficiently
- Assist customers with product inquiries, orders, and issue resolution
- Perform data entry accurately and in a timely manner
- Utilise upselling techniques to promote additional products or services
- Analyse customer needs to offer tailored solutions
- Communicate effectively in English
- Uphold phone etiquette standards throughout all interactions
*Requirements*
- Strong data entry skills
- Analytical mindset to understand customer requirements
- Excellent phone etiquette and communication skills
Job Types: Full-time, Permanent
Pay: £23,795.00-£23,850.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- security: 1 year (preferred)
Language:
Licence/Certification:
- First Aid Certification (preferred)
- SIA (preferred)
- Driving Licence (preferred)
Work Location: In person
