OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Days of Working: Monday to Friday - 11:00 to 16:00
Job Purpose:
Provide timely and effective administrative support to the Account Management and Data Analyst Teams. Assist in the delivery of certain scheduled or ad hoc work functions and provide a range of support duties to ensure that all our contract reporting deliverables are met on time and with a high level of accuracy.
Responsible for managing, securing, and organising data to ensure accuracy and accessibility for users. Key responsibilities include:
- Designing and setting up databases based on organisational needs.
- Maintaining database integrity and performance, including regular performance tuning troubleshooting.
- Collaborating with various departments to ensure data is captured and stored according to organisational standards.
Duties:
- To provide strong administrative support in the day to day running of the responsibilities within the contract.
- To collate, compile and organise the monthly reporting requirements ensuring deadlines are achieved
- To ensure that the Management Team and the site Facilities teams receive appropriate advice and information on all administrative systems to improve Facilities function and processes for future proofing.
- To carry out all aspects of the role in a satisfactory manner and within the guidance of the organisation’s ethos, values, aims and objectives.
- Ensure high level of input accuracy to rigidly maintain data integrity
- Draw regular and customised data reports from the system
- Ensure up-to-date training on the system applications by attending training courses or by self-taught modules
- Assist in training other system users and new user access requests
- Compile spreadsheets in Excel format for any non-standard reporting
- Assist in troubleshooting software application issues
- Design and development of dashboards
- Technical experience with Power BI visualisation tools
- Take the initiative to ensure that work processes, procedures and systems are effective and efficient while ensuring practices are aligned to established corporate standards of professionalism and accuracy
- Maintain focus on excellent customer service delivery standards
- Maintain a high level of knowledge of all products and services on offer by the company
- Work towards the continuous improvement of EMCOR’s (including Workplace Health & Safety, Quality Assurance and Environment), existing standards, values and culture
- Project management support: ensuring trackers and action plans are kept up to date, flag risks is they are identified, support with ad hoc tasks
- Energy Management support: fulfil administration requirements with the Energy Management team to ensure our data reporting is accurate and delivered within required timescales
- Support our central functions such as, Helpdesk, Asset Management, Health & Safety and finance teams in all aspects of administration and data reporting, developing and maintaining processes and procedures
- Ensure all documentation is standardised and aligned across the Siemens contracts
Key Hiring Criteria:
- Proven ability to provide a high standard of support in data management principles, including the ability to implement systems and processes and to pro-actively resolve problems
- Excellent interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
- Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
- Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
- Demonstrated experience in computer applications, including Microsoft Office (Word, Excel, PowerPoint, Publisher), E-mail and Internet and databases
- Knowledge of Workplace Health and Safety (WH&S) practices and policies including Compliance within FM (L8, F-Gas, Electrical Inspection, COSHH)
- Flexibility to manage a varied workload
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
