Based at Botanic House, you will lead a team of nine, driving the day-to-day operations of a modern, high-performing workplace. You'll play a pivotal role in creating a safe, compliant, and well-maintained environment, while delivering exceptional client services across health & safety, building maintenance, fire & security, reprographics, mailroom, and records management.
This is an office-based role. You will work 35 hours per week, Monday – Friday, covering between the hours of 07.30 - 18.00 on a rota basis, with 1 hour for lunch.
Our ideal candidate will have proven facilities management and team leadership experience, with strong attention to detail and a commitment to delivering excellent client service. They will possess excellent communication and IT skills, alongside experience managing suppliers and contractors. A relevant professional qualification (e.g. NEBOSH, IOSH, IWFM) is desirable.
You will be proactive, adaptable, and calm under pressure, with the ability to lead, motivate, and support a team. Strong organisational skills, innovative thinking, and the ability to manage client relationships with professionalism and discretion are essential.
Responsibilities
The Facilities Manager will oversee the delivery of high-quality client services and support services, including reprographics, mailroom operations, meeting room setup, records management, and daily building inspections. The role ensures smooth day-to-day building operations in partnership with the FM provider, covering M&E, cleaning, sustainability, and security services. The postholder will also manage a significant budget and service charge plan.
People Management
Responsible for leading and developing the team through effective performance management, regular 1:1s, and team meetings. The role includes recruitment, budget oversight, health & safety planning, incident management, business continuity support, and coordination of office projects, while promoting a strong client-focused culture.
Supplier & Contractor Management
Manage relationships with suppliers and contractors, ensuring delivery against SLAs and KPIs. Oversee planned preventative maintenance (PPM), approve purchase orders, and hold regular reviews with key service providers (e.g. catering, M&E, cleaning).
Strategy & Continuous Improvement
Support and lead initiatives across environmental performance, quality management, business continuity, agile working, and innovation. Stay up to date with industry developments to drive efficiency, value for money, and excellent client service.
Firm and Facilities Strategy
Leads in areas such as environmental performance (ISO14001), quality management (ISO9001), Business Continuity (ISO22301), agile working, and innovation.
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