E-commerce Click and Collect Operative
About Us
Builder Depot is one of the UK's leading independent builders' merchants. We are committed to providing outstanding customer service and making the customer journey as simple and efficient as possible.
As our Click & Collect service continues to grow, we are looking for an E-Commerce Click & Collect Operative to support our Acton branch. This is a varied role combining warehouse operations, customer service and general branch support to ensure customers receive a first-class experience from the moment they place their order through to collection.
Training
Successful candidates will initially complete a 1-2 month training period at our New Southgate branch. During this time, you will become familiar with Builder Depot's systems, processes and service standards and gain hands-on experience within our established Click & Collect operation.
Following the completion of training, the role will be based at our Acton branch, where you will play a key role in establishing and developing the Click & Collect service.
Please note that candidates must be able to travel to our New Southgate branch during the training period.
Key ResponsibilitiesClick & Collect Operations
- Pick and prepare customer orders accurately and efficiently.
- Ensure all orders are checked, labelled and ready for collection within agreed timescales.
- Serve customers collecting orders and assist with loading vehicles safely.
- Maintain a clean, organised and professional Click & Collect area.
- Manage customer returns and resolve collection-related issues.
Warehouse & Branch Support
- Carry out general warehouse duties, including stock replenishment and housekeeping.
- Assist with Goods In, stock checks and general warehouse activities where required.
- Support other areas of the branch during quieter periods.
- Maintain high standards of housekeeping and health and safety at all times.
- Carry out manual handling duties, including lifting products up to 30kg.
Customer Service
- Deliver an excellent customer experience and represent Builder Depot in a professional manner.
- Work closely with branch colleagues and the E-Commerce team to ensure orders are fulfilled efficiently.
- Handle customer queries and provide updates when required.
About YouExperience
- Previous warehouse or builders' merchant experience is desirable.
- Counterbalance forklift experience and licence are preferred.
- Previous customer service experience would be advantageous.
Skills & Attributes
- Excellent attention to detail.
- Strong organisational skills and the ability to prioritise workload effectively.
- Good communication skills and a positive attitude.
- Ability to work independently and as part of a team.
- Willingness to support the wider branch operation when required.
- Physically capable of carrying out manual handling tasks safely.
Why Join Builder Depot?
We pride ourselves on maintaining a supportive and collaborative working environment. This is an exciting opportunity to join a growing part of the business and play a key role in developing Builder Depot's Click & Collect operation in Acton.
Salary & Hours
- Salary: From £14.50 per hour
- Hours: 42.5 hours per week
- Initial Hours: Monday to Friday, 7:00am – 4:00pm
- Flexibility to work alternative hours and weekends may be required as the service develops.
Interested? Find out more about Builder Depot on our website:
www.builderdepot.co.uk
Job Types: Full-time, Permanent
Pay: From £14.50 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private medical insurance
Application question(s):
- Are you comfortable with shift work and a changing schedule?
- This is a physical role that requires constant manual handling. Can you safely lift objects that weigh up to 30kg?
- This role will require team members to be on site (N11 1QJ) to start as early as 4am. Is this something that you can commit to?
Experience:
- Builders Merchants or DIY Warehouse: 1 year (required)
Language:
Licence/Certification:
- Reach Truck Licence (preferred)
- Forklift Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
