Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Bircham Newton .
In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.
About the Role
Role: Support Services Administrator
Location: NCC East, Bircham Newton, King’s Lynn, Norfolk, PE31 6RH – please note this is a rural location with limited public transport
Hours of Work: Full-time (35 hours per week)
Working Pattern: Monday - Thursday 8:45am – 5pm and Friday 9am – 4pm (5 days per week in the office)
Contract: Permanent
Grade: TM2
Target Salary: £28,784 per annum
Your Experience:
- NVQ Level 3 in Business Administration, Customer Service, or equivalent experience
- Minimum of 3 GCSEs (or equivalent) including Maths and English
- Intermediate proficiency in Microsoft Office applications, including competence in Excel
- Confident using databases and previous experience using Aptem LMS would be an advantage
- Excellent communication and customer service skills
- Strong attention to detail and problem-solving abilities
- Self-motivated, well-organised, and able to work independently
- Effective team player with a professional and enthusiastic approach
- Ability to interpret and share information clearly
- Experience working in an educational setting would be an advantage
Understanding of certification schemes in construction training would be an advantage
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What You’ll Get in Return:
- Free onsite lunch
- Free onsite parking
- Free onsite gym
- 25 days holiday + bank holidays
- Christmas shutdown
- Flexible benefits, including ability to purchase additional leave
- Generous pension scheme (up to 9% employer contribution)
- Life assurance
- 2 paid volunteering days per year
- Employee Assistance Programme
We Care 24/7 GP Service
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Why Join CITB ?
At CITB, we’re dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You’ll be part of a supportive team that values collaboration, innovation, and personal growth.
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
