Central Service Specialist
We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
Have strong experience coordinating activity in a complex, fast-paced operational environment
Enjoy working with data, systems, and digital tools to improve efficiency and accuracy
Thrive on managing multiple priorities and delivering to deadlines with a high level of attention to detail
Are confident building relationships and working with a wide range of stakeholders, including leadership teams and union representatives
Can be in our fantastic Luton head office 3x per week
THE TEAM
You’ll join our Flight Operations Central Service team, a critical function that supports the smooth running of non-technical Flight Operations activity across the network. The team acts as a central hub for coordination, reporting, governance, and digital enablement, ensuring our systems, processes, and data are accurate, aligned, and effective.
THE ROLE
As a Central Service Specialist, you will play a key role in delivering, coordinating, and supporting a wide range of Flight Operations activities. You’ll be at the heart of operational effectiveness, ensuring systems, reporting, and processes run seamlessly while driving improvements through automation and digital enablement.
Support delivery of non-technical Flight Operations initiatives, improvement activity, and change programmes
Coordinate actions, deliverables, and dependencies, ensuring activities are tracked and completed on time
Provide operational, administrative, and digital support to Flight Operations leadership and wider teams
Prepare and maintain trackers, reports, KPI data, dashboards, and governance inputs
Support Operational Readiness Reports and ensure data accuracy, completeness, and timely updates
Act as a local expert in Flight Operations systems, driving best practice and adoption
Apply automation and digital solutions to improve efficiency and reduce manual effort
Support stakeholder coordination across the network, including union data and briefing materials
Manage meeting coordination including agendas, minutes, action tracking, and follow-ups
Assist with travel logistics, expenses, and operational administration
Support base openings, refurbishments, and operational trials through structured coordination and system use
Contribute to continuous improvement by identifying opportunities for process optimisation and automation
Requirements of the Role
WHAT WE’RE LOOKING FOR
We’re looking for someone who is proactive, detail-focused, and confident working in a dynamic operational environment, with a passion for improving how things are done.
Experience working with data, reporting, and systems, with a strong focus on accuracy and governance
Advanced IT and digital skills, with hands-on experience in automation and process improvement using Power Automate and SharePoint.
Excellent communication and stakeholder management skills across a variety of audiences
Experience working with unions or works councils is beneficial
Commercial awareness with a focus on cost efficiency
Ability to quickly learn and optimise new systems and tools
Strong problem-solving skills, with the ability to troubleshoot and escalate where required
A collaborative approach, with the confidence to work both independently and as part of a team
WHAT YOU’LL GET IN RETURN
Up to 20% maximum bonus
7% pension contributions
Medical Cash Plan
Excellent staff travel benefits
25 days of annual leave + bank holidays
Annual credit towards an easyJet holiday
Various flexible benefits and extras
PRACTICALITIES
This is a full-time role based in Luton, working 40 hours per week. We support hybrid working, with the expectation that 60% of your time each month will be spent in the office. Travel across our network will be required as needed.
REASONABLE ADJUSTMENTS
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
