Job Overview
We are seeking an energetic and dynamic Front House Manager to lead our guest service team and ensure an exceptional experience for every visitor. This role is pivotal in creating a welcoming atmosphere, supervising daily operations, and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to communicate effectively. As a Front House Manager, you will be the face of our establishment, inspiring your team to deliver outstanding service while managing operational responsibilities with enthusiasm and professionalism.
Responsibilities
- Oversee all front-of-house operations, ensuring smooth daily functions and a welcoming environment for guests
- Supervise and motivate front desk staff, guest services team, and other frontline employees to deliver top-tier hospitality experiences
- Manage guest inquiries, resolve issues promptly, and ensure customer satisfaction at all touchpoints
- Coordinate reservations, seating arrangements, and event setups to optimize guest flow and service efficiency
- Assist with human resources tasks such as onboarding new staff, training team members on service standards, and conducting performance evaluations
- Maintain a clean, organized, and inviting front area that reflects our brand’s commitment to excellence
- Foster a positive team culture by promoting teamwork, communication, and continuous improvement
Skills
- Multilingual or bilingual abilities to communicate effectively with diverse guests and team members
- Proven supervising experience within hospitality or restraunt environments
- Strong leadership skills with the ability to motivate and develop staff members
- Excellent guest services skills with a focus on creating memorable experiences
- Knowledge of human resources practices related to staffing, training, and employee relations
- Deep understanding of hospitality standards and customer service excellence
- Ability to handle multiple priorities efficiently in a fast-paced setting
Join us in delivering memorable moments for our guests while leading a passionate team dedicated to excellence! We value energetic leaders who thrive on creating positive environments and elevating the guest experience through exceptional service.
Pay: £102.00 per day
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
