Telesales Agent
Location: Black Sheep Brewery, Wellgarth House, Wellgarth Court, Crosshills, Ripon, HG4 4EN
Salary: £28,000 per annum
Hours: 37.5 hours per week - Monday to Friday 9am-5pm
Contract: Full-time, Permanent, office based.
Join the Flock at Black Sheep Brewery
About Black Sheep Brewery
Founded in the heart of Yorkshire in 1992, Black Sheep Brewery has built a reputation for producing award-winning beers with character, quality, and authenticity. Our products are enjoyed in pubs, bars, restaurants, and retailers across the UK, and our independent spirit remains at the core of everything we do.
As we continue to grow, we're seeking someone who shares our passion for great products and exceptional customer relationships.
The Role
We’re looking for someone who isn’t afraid to pick up the phone and start a great conversation with pub landlords and trade customers.
This isn’t about scripted calls or aggressive selling. It’s about building genuine relationships, understanding our customers and helping grow the brewery by strengthening existing accounts and introducing our beers to new customers.
You’ll manage your own customer base, take orders, keep customers informed about new beers and promotions, reconnect with lapsed accounts and introduce Saltaire Brewery to potential new customers.
What you’ll be doing
- Having regular, engaging conversations with landlords and trade customers
- Building strong, long-term customer relationships
- Managing existing accounts and processing orders
- Introducing our beers to prospective customers
- Reconnecting with customers who haven’t ordered recently
- Sharing new products, seasonal beers and promotions
- Keeping customer records accurate and up to date
- Working closely with the wider sales and brewery teams
- Helping expand our customer base and grow the brewery
What we’re looking for
- Confidence picking up the phone and starting conversations
- A friendly, outgoing personality
- The ability to listen, connect with people and build trust
- Previous experience in telesales, sales, account management or customer service
- A proactive and organised approach
- Good attention to detail and basic IT skills
- CRM experience would be helpful but isn’t essential
- An interest in beer or hospitality is a bonus, but personality and attitude matter most
What we offer
- A set salary of £28,000 per year
- Monday-to-Friday working
- Staff discount on brewery products
- Company pension
- Training and development
- A friendly and supportive team environment
If you’re a natural people person who enjoys great conversations and building lasting relationships, we’d love to hear from you.
Apply with your CV and a brief note telling us why you’d be a great fit.
Apply today and become part of the flock.
Pay: £28,000.00 per year
Ability to commute/relocate:
- Ripon HG4 4EN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of Telesales experience do you have?
Work Location: In person
