The Leaders Performance Institute is Leaders Group’s global membership for elite sport performance practitioners. It empowers leading professionals and their key teams to lead more effectively and drive continuous performance improvement. The Institute focuses on building holistic leadership capabilities that enhance performance - aligning teams, improving collaboration, strengthening planning, and expanding technical expertise.
The Membership Account Executive will play a key role in delivering a high-quality, end-to-end member experience across the Leaders Performance Institute.
Responsible for supporting the full membership lifecycle, from onboarding through to renewal, the role will own a portfolio of member accounts, building strong relationships that drive engagement, satisfaction, and retention. With a focus on achieving engagement KPIs, the role will proactively support members in accessing and maximising the value of Institute products and experiences.
Working cross-functionally, the role will also support the delivery of membership product features, ensuring products features are delivered to time, and standard. The position will also involve maintaining accurate member data and providing insights to inform product development and strategy. As a key touchpoint for members, the role will require strong communication and organisational skills, a proactive mindset, and a growing expertise in the performance landscape to support both internal teams and the wider business.
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Support all Leaders Performance Institute membership processes from onboarding through to renewal, ensuring adherence to agreed standards and best practices.
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Manage a portfolio of Leaders Performance Institute member accounts, building strong relationships that drive engagement, enhance the member experience, and support renewal and growth.
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Collaborate closely with internal teams to deliver membership product features, ensuring engagement KPIs and performance targets are achieved.
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Support the execution of the membership communications plan to maximise awareness and engagement with Leaders Performance Institute product features.
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Maintain an accurate and up-to-date member database, ensuring full compliance with data protection regulations.
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Monitor and report on member engagement, behaviours, and product feature usage, providing data-driven insights and recommendations to improve performance.
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Partner with Sales by contributing to discovery calls, offering insights on the membership audience, value proposition, and member experience.
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Gather and share regular market feedback to inform product development and marketing strategies.
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Develop deep industry knowledge of the target market, acting as a subject matter expert (SME) and sharing insights across the business.
Requirements
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2-3 years’ experience in account management, membership, client services, or customer engagement roles.
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Passionate about sport performance, with a good understanding of the sports industry and client needs within it.
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Strong organisational and time management skills, with the ability to manage multiple client accounts and priorities effectively.
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Clear and confident communication skills (written and verbal), with the ability to engage, influence, and provide value to clients.
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Strong relationship management skills, building trust with clients and collaborating effectively with internal stakeholders to deliver against expectations.
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Commercially aware and detail-oriented, with the ability to track account performance, support retention, and deliver against KPIs.
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Proactive and solutions-focused, taking ownership of client challenges and opportunities; comfortable using core tools such as Microsoft Office (Excel, PowerPoint, Outlook).
Benefits
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Enhanced family leave policies
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Pension scheme
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Simply Health membership
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Access to a gym membership
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Cycle to work scheme
- 26 days annual leave + half a day for your birthday + 1 additional day for every 2 years' service
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Interest free season ticket loan
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Opportunities to travel
