Sales Office Manager
Purpose of Role
The Sales Office Manager will be responsible for the overall management of the reactive sales department creating a motivated team who are focused on delivery of consistent and detailed events for our clients through upselling and delivering exceptional customer service at all times.
About the role
· The Sales Office Manager will lead and develop the event sales team at the hotel.
· Oversee the day-to-day business and ensure all processes and brand standards are adhered to, ensuring attention to detail.
· Encourage the team to drive enquiry conversion and recognise opportunities to upsell to clients.
· Be hands-on in managing event sales with client when required.
· Develop relationships with key clients and agents to ensure repeat business.
· Conduct regular performance reviews and provide support the planning team as required.
· Hold site visits and client visits as required.
What we are looking for?
· The ideal candidate will have previous experience in a similar role ideally in a high volume conference, weddings and events environment, with experience in managing a reactive sales team and excellent planning and organisational skills to lead their team in delivering often complex events across a large venue and the ability to influence budget and the Hotel 3 & 5 year plans by setting demanding but realistic targets and methods of achieving them.
· A strong process and standards approach to event sales is required.
· Proven people management and training experience is preferable.
· A self-motivated, detail-focused and can-do proactive attitude is required.
· Candidates must demonstrate excellent communication and presentation skills and close attention to detail.
Job Types: Full-time, Permanent
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Watford WD4 8PN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have minimum 2 year plus experience of working and managing a sales office team within a hotel?
Work Location: In person
