We're looking for a Claims Handler to join the to join the Premier Claims team at our Head Office in Wallasey. Our total package is worth £29,570.79- £33,929.90
About Auger
We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
Financials
- Salary between £25,896.48- £29,791.37 dependant upon experience.
- Annual Bonus – approx. £2000 - £2500
- 5.5% Pension Contribution
Working Hours
- x2 Full Time – 37.5hrs per week
- x1 Monday- Friday 12-8
- x1 Wednesday- Sunday 37.5 hours
Leave
- 22 Days Annual Leave + 8 Bank Holidays
- AL increases to 25 days within 5 years' service
- Enhanced bereavement, sickness and maternity / paternity leave
Benefits
- Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
- 2 company-wide events per year & regular team socials
- A focus on training, development & career progression
- £1000 for successful employee referrals
- A modern, social office environment & facilities
- Access to discounted Mortgage & Insurance Services
The Role
You'll be part of the Premier Team who looks after Auger's premium clients, delivering an elevated level of customer service and a more tailored claim experience.
You'll manage insurance claims for Auger's premium clients from start to finish, delivering a higher level of customer service and a tailored, relationship-led claims experience.
- Handle drainage & water mains insurance claims for our premium clients
- Act as a dedicated point of contact, building strong relationships and delivering a tailored premier service throughout the claims journey
- Assess the liability of claims, and create proposals and quotes for on-site works
- Ensure claims are handled promptly and smoothly, whilst maintaining an elevated standard of customer care and communication
- Coordinate with engineers and contractors as needed, keeping premier clients and customers updated and reassured at every stage
- Anticipate client expectations and go the extra mile to deliver a premium service experience
What skills are we looking for?
- Excellent verbal and written communication, enabling you to convey information clearly and professionally
- A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
- A passion for customer care and an empathetic approach
- Strong teamwork attributes and a desire to help colleagues
- Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
- Good organisational abilities and attention to detail
You'll be a great fit for Auger if:
- You are great at caring for customers
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are enthusiastic, self-motivated and like to take ownership
- You are looking for a stable place to build a long-term career
- You have a clear DBS
Our interview process
- Stage 1 - Short 15 min phone call with our HR team
- Stage 2 - Interview with management at our HQ
For further information, please visit our website;
www.auger.co.uk
