Sales and Customer Service Administrator
Location: Grantham
Job Type: Part-time, Permanent (Office Based)
Hours: 20–30 hours per week, with flexibility to work additional hours to cover holidays
Salary: Competitive, depending on experience
About Us
We are a well-established, friendly packaging manufacturer based in Grantham, specialising in bespoke packaging solutions. Unlike many businesses, we don't sell standard off-the-shelf products – every order is tailored to our customers' requirements. Because of this, accuracy, attention to detail and excellent customer service are at the heart of everything we do.
We're a small, close-knit team looking for a Sales Administrator to join our office. This is a varied role where no two days are the same, and you'll quickly become an important part of the business.
Please note: This is a fully office-based position in Grantham and is not suitable for remote or hybrid working.
The Role
Working alongside one other member of the sales office, you will be responsible for providing excellent customer service and ensuring sales orders are processed accurately from enquiry through to production.
Your responsibilities will include:
- Speaking with customers by telephone, email and occasionally face-to-face.
- Preparing accurate customer quotations.
- Processing sales and purchase orders.
- Liaising with customers, suppliers and the production team.
- Managing customer enquiries and providing updates on orders.
- Maintaining accurate records and documentation.
- General office administration to support the smooth running of the business.
Following a full training period, you will also be expected to confidently manage the sales office independently during periods of holiday cover.
About You
We're looking for someone who enjoys working with people, is organised and takes pride in getting the details right.
You'll ideally have:
- Previous experience in a sales administration, customer service or office administration role.
- Excellent communication skills, both written and verbal.
- A friendly and professional manner when dealing with customers.
- Strong numerical skills and the confidence to prepare accurate quotations (equivalent to at least GCSE Maths Grade C/Grade 4 or above).
- Outstanding attention to detail – our products are bespoke, so accuracy is essential.
- Good organisational skills and the ability to prioritise your workload.
- Confidence using Microsoft Outlook, Word and Excel.
- Experience of Sage would be an advantage but is not essential, as full training will be provided.
- A positive, flexible attitude and willingness to support colleagues when needed.
- The confidence to work independently once fully trained, while also enjoying being part of a small team.
Working With Us
As a small business, everyone plays an important role. You'll be joining a supportive team where your contribution is genuinely valued.
This is a part-time role of 20–30 hours per week. Due to the size of our team, flexibility is important. There will be times when you'll be asked to work additional hours to provide cover when your colleague in the sales office is on annual leave. We all support one another, and this flexibility is key to the smooth running of the business.
Our team currently consists of:
- Two people in the sales office (including this role).
- Four production operatives and a Production/Operations Manager.
- Company Accountant/Commercial Manager.
- The Managing Director.
What We Offer
- Permanent part-time office-based position (20–30 hours per week).
- Competitive salary based on experience.
- Full training on our products and systems.
- Supportive and friendly working environment.
- Varied and interesting work with genuine responsibility.
- Opportunity to become a key member of a small, successful business.
If you're organised, enjoy working with customers and are looking for a role where your accuracy and attention to detail really matter, we'd love to hear from you.
Pay: £13.00-£14.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
