We're looking for an enthusiastic and hands-on Duty Manager to join the team at The Newsroom & Jackson The Tailor — a fast-paced, high-energy venue known for great food, creative cocktails, quality beers and a lively atmosphere.
The venue is split over two levels – The Newsroom on the ground floor and Jackson The Tailor on the lower floor. Together we host everything from live music and Fringe performances to whisky tastings, quiz nights and private events, making no two shifts the same.
This is an ideal opportunity for an experienced Supervisor, Team Leader or Duty Manager looking to develop their management skills within a successful independent hospitality group.
What you'll get in return
- Competitive salary
- Gym membership scheme
- Private healthcare scheme
- 40% discount across all Merchant Leisure venues (The Newsroom, Jackson The Tailor, Burgers & Beers Grillhouse, The Piper's Rest, The Railbridge and our new venue - coming June 2026)
- Your share of tips and service charge – 100% of which is distributed to the team
- Celebrating success – away days, team socials and more
- Length of service & performance-based awards
- Ongoing training & development
- Clear progression opportunities within a growing independent company
The role
As Duty Manager, you'll be a key part of the management team, helping to ensure every shift runs smoothly while delivering excellent guest experiences.
You'll work closely with the General Manager and Deputy General Manager to support the team, maintain high standards and drive the success of the business.
Key responsibilities include:
- Leading shifts and supporting the day-to-day operation of the venue
- Delivering exceptional customer service and creating memorable guest experiences
- Supporting and motivating the team during busy service periods
- Ensuring food, drink and service standards are consistently maintained
- Assisting with staff training and development
- Handling customer feedback and resolving issues professionally
- Supporting stock management, cash handling and venue compliance procedures
- Opening and closing the venue
- Maintaining a safe, clean and organised working environment
About you
We're looking for someone who thrives in a busy hospitality environment and enjoys leading by example.
You'll ideally have:
- Experience in a Supervisor, Team Leader, Duty Manager or Assistant Manager role
- A passion for hospitality and great customer service
- Strong leadership skills and the ability to motivate a team
- Confidence making decisions and managing shifts independently
- Excellent communication and organisational skills
- A positive, energetic and hands-on approach
- Flexibility to work evenings, weekends and busy event periods
- A desire to develop your career within hospitality management
About us
The Newsroom & Jackson The Tailor are part of Merchant Leisure, an independent hospitality group operating some of Edinburgh's best-loved venues. We're passionate about creating memorable experiences for our guests and providing genuine opportunities for our teams to grow and progress.
If you're ready to take the next step in your hospitality career and join a business where hard work and personality are recognised, we'd love to hear from you.
Pay: £34,600.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
Experience:
- Hospitality management: 1 year (required)
Work Location: In person
