Our Aftersales Team requires a full-time Service Advisor.
The Service Advisor acts as liaison between customers and the service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to the service department.
RESPONSIBILITIES
- Communicates with customers about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with customers to ensure repeat and return customers
- Answers customer questions about services, including when to expect vehicle repairs
- Display extensive knowledge about products and services
- Ensures customer vehicle is finished on time, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Processes customer payments
- Demonstrates extensive knowledge of service department
Job Type: Full-time
Experience:
- Customer Service: 1 year (required)
Work Location: In person
