The role
Are you an experienced and proactive maintenance professional looking to take the next step into a leadership role? We’re looking for a Direct Services Commercial Lead Technician to join our Reactive Repairs team, playing a key role in delivering high-quality maintenance services across our commercial and hostel sites.
Reporting to a Head of Service or Operations Manager, you’ll lead a dedicated team of Technicians, managing workloads and ensuring a responsive, efficient, and customer-focused service. You’ll be responsible for driving performance against key KPIs, promoting a ‘first time fix’ approach, and ensuring all works are completed to a high standard, on time, and in line with contractual requirements.
This is a fantastic opportunity to combine your technical expertise with people management, ensuring your team operates safely, productively, and delivers excellent customer satisfaction through clear, consistent communication. As part of our Direct Services team, you’ll play a vital role in supporting our residents and colleagues by providing a service that is reliable, value for money, and aligned with our high standards.
For this role you must hold a full clean UK driving license
What you'll have
Ideally, you’ll have worked for a Housing Association, House Builder, Local Authority or Construction contractor in a similar role as a Site Supervisor, Site Manager or Foreperson.
Excellent leadership skills to create a culture adopting our values, to inspire, motivate and develop staff at all levels; building cohesive and motivated teams who are committed to our vision and goals.
You’ll have a blended management style, supporting our operatives & residents, promoting self-awareness and a genuine commitment to improve services.
You’ll be able to make sound judgements, find solutions to complex issues and problems, and identify and manage risk.
The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential.
A full UK Driving licence is essential for this role.
In your supporting statement, please address how you meet the above criteria providing examples.
Advert closing date: Thursday 9th July 2026 at 23:59
We reserve the right to close this position early if we receive a high amount of candidates.
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
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Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
