Date: 3 Aug 2026
Location: London Stansted Airport, GB
#job-location.job-location-inline { display: inline; }
Company: MAG
Assisted Travel Manager
Based at Stansted Airport
2 year Fixed Term Contract
Why London Stansted Airport?
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
You’ll also have access to some great benefits including:
Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
24 days holiday plus bank holidays
Free parking
Subsidised public transport
Huge range of company discounts
2 volunteering days per year
Free Virtual GP service, available 24 hours a day, 7 days a week
Care Concierge service
The role
As Assisted Travel Manager, you'll play a key role in ensuring the consistent delivery of our Assisted Travel service, providing day-to-day leadership and operational oversight to maintain a safe, compliant and high-quality experience for passengers requiring additional support.
Working closely with the Accessibility Manager, you'll lead business as usual operations while helping to strengthen governance, resilience and service performance. You'll provide effective contract management oversight, ensuring supplier performance, compliance and value for money remain aligned with the Equality Act, Civil Aviation Authority (CAA) requirements and airport standards, supporting London Stansted Airport in maintaining a CAA Assisted Travel rating of Good or above.
You'll also play a key role in ensuring service continuity during periods of peak demand, operational disruption and change, adapting delivery in response to evolving regulatory guidance and the ongoing Stansted Transformation Programme.
This role is essential in ensuring continuity during a period of significant change, enabling the wider team to focus on strategic initiatives, including the Stansted Transformation Programme and future service developments. Ultimately, you'll help shape an Assisted Travel operation that continues to meet increasing regulatory expectations, responds effectively to operational demands and delivers an outstanding experience for every passenger.
What will make you successful in this role
Experience in contract management, operational governance or supplier performance within a complex service environment, with the ability to interpret performance and compliance data.
Strong stakeholder management and communication skills, with a genuine commitment to supporting and advocating for disabled customers.
High emotional intelligence, with the ability to build relationships, understand different perspectives and respond with empathy and professionalism.
A proven commitment to inclusive leadership and embedding inclusive practices.
Strong judgement, with the ability to prioritise, solve problems and make evidence-based decisions under pressure.
Good organisational skills, with experience maintaining governance records and supporting regulatory compliance.
Commercial awareness, including an understanding of service performance, risk and contractual obligations.
Proficient IT skills, with experience using business systems for reporting, documentation and communication.
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
