Job Purpose
The Senior Product Owner for Mortgages & Regulated Lending is responsible for the strategic ownership, development, governance and continuous improvement of the Bank’s mortgage and regulated lending propositions, including regulated lending products and associate client journeys. The role ensures products and services deliver strong client outcomes, regulatory compliance, operational efficiency and sustainable commercial performance across the full product design lifecycle.
Operating within a regulated banking environment, the role ensures adherence to all applicable regulatory obligations, including MCOB, Consumer Duty affordability and vulnerability expectations, training and competence (T&C) requirements, financial crime obligations, complaints handling standards and conduct risk frameworks. Working cross-functionally, the Senior Product Owner translates strategic goals into clear product roadmaps, process enhancements, and scalable lending capabilities aligned to the Bank’s growth objectives.
Key responsibilities:
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Own the strategic roadmap for mortgage and regulated lending products and associated client journeys.
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Lead the design enhancement and optimisation of lending propositions, processes and digital capabilities.
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Ensure products and lending journeys deliver fair value, good client outcomes and appropriate client support throughout the lifecycle.
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Drive delivery of regulatory, operational and strategic change initiatives through agile and governance frameworks.
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Oversee product governance activities including new product approvals, product reviews, pricing changes, policy alignment and product withdrawal considerations.
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Monitor product performance through MI, customer insight, arrears trends, complaints data, conduct indicators, operational metrics, and commercial performance measures.
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Partner with Credit Risk and underwriting to ensure alignment between risk appetite, lending policy, operational execution and customer experience.
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Support optimisation of onboarding, affordability assessment, servicing, retention, and collections processes to improve efficiency and client outcomes.
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Ensure operational processes and supporting systems remain robust, scalable, resilient and compliant with regulatory expectations.
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Manage relationships with third party providers, intermediaries, valuation partners, legal suppliers and technology vendors supporting the lending proposition.
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Support the Bank’s technology and digital agenda through automation, workflow optimisation, and improved client self service capability.
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Maintain oversight of Training and Competence (T&C) arrangements relevant to regulated lending activities, ensuring colleagues operating within mortgage and lending journeys maintain appropriate accreditation and regulatory competence.
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Work in partnership with Compliance, Risk and operational leadership teams to effectively support T&C frameworks, quality assurance activity, coaching outcomes and continuous improvement initiatives.
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Monitor conduct, client outcomes, quality assurance findings, complaints trends and regulatory developments to identify training needs and drive enhancements to colleague capability and client experience.
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Act as a senior subject matter expert for mortgage and regulated lending products across regulatory, operational, conduct, customer and competency dimensions.
Required skills, knowledge & experience:
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Requires strong commercial awareness, regulatory understanding, and stakeholder management capability.
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Experience operating within regulated lending environments is essential.
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Ability to balance client outcomes, risk management, and operational effectiveness.
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Ensures colleague competence while supporting delivery across teams.
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Aligns delivery with strategic growth objectives.
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Influences and collaborates effectively across multidisciplinary teams.
