Job Ref: MAI3892
Branch: Maison Estelle
Location: Maison Estelle - London
Salary/Benefits: Competitive salary and benefits, inclusion in tronc scheme
Contract type: Permanent
Hours: Full Time
Shift pattern: Open to discuss full time and part time opportunities
Hours per week: 40h contract
Posted date: 18/07/2026
Closing date: 18/08/2026
Who are we?
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you?
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and FB discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
ROLES AVAILABLE:
- Cocktail Waiter
- Bartenders
- Hosts
- Runners
HOURS:
- Full Time or Part Time contracts available
- Opening hours are Weds - Sat from 6pm - 3am
WHAT YOU WILL DO:
The key responsibilities for this role will include but are not limited to:
- Creating an exceptional experience for members and their guests.
- Up-selling products as and when appropriate in a subtle and conversational manner.
- Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
- Removing dirty items from tables to avoid clutter in a timely manner.
- Feeling empowered to make a decision that will enhance the member experience or defuse any complaints which may arise.
- Being an ambassador for Maison Estelle as well as someone who embodies our values and commitment to our teams both when at work and when not.
- Demonstrating a positive and proactive approach to work.
- Continually improving service by communicating and assisting individuals to understand and anticipate member needs.
WHO WE ARE LOOKING FOR:
- Excellent time-management skills; comfortable prioritising what is important during busy periods.
- Obsessive about attention to detail.
- Excellent communication skills and comfortable talking to colleagues, senior management, and engaging with members.
- A genuine passion for hospitality and hosting.
