Mimi's Ice Cream Factory — Newcastle Quays, Unit 50, NE29 6DW
We're inviting applications for managerial positions at our newly opened Quays parlour.
You'll be running the site day to day: leading the team on the floor during service, holding Mimi's standards, and making sure every customer leaves having had a proper experience. This is a hands-on role. You'll be on the counter with your team, not in the back office.
Who we're looking for
- Someone who leads from the front and sets the energy of a shift
- Genuine warmth with customers, especially children and families
- Confident holding standards and having the harder conversations when they're needed
- Organised, reliable, and comfortable being accountable for a site
- Able to work at pace during busy periods
Responsibilities
- Manage the day to day running of the store
- Uphold Mimi's standards across presentation, cleanliness and customer experience
- Lead the team on the floor during service
- Train and develop team members
- Monitor stock levels and raise requirements through our central distribution process
- Maintain food safety, hygiene and allergen standards
- Handle cash, tills and daily reconciliation
Requirements
- Management experience within a hospitality or retail environment is essential
- Level 2 Food Hygiene certificate, or willingness to obtain one
- Full weekend availability
Hours and pay
- Flexible contracts available
- Weekend work required
- From £13.50 per hour depending on role and experience
Pay: From £13.50 per hour
Expected hours: 16.0 – 32.0 per week
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Experience:
- Management: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
