About the Role:
Liverpool is recognised for its strong commercial heritage and growing professional services sector. At Signature Business Development Services Ltd, we help organisations strengthen client relationships, improve service delivery and achieve sustainable business growth.
We are looking for an experienced Client Services Manager who can take ownership of key client accounts and maintain consistently high service standards. You will serve as the main connection between our clients and internal delivery teams, ensuring that expectations are clearly understood and commitments are fulfilled.
This is a senior management position for someone who combines strong relationship-building skills with commercial awareness, operational discipline and the confidence to manage complex client requirements.
Why Work With Us?
The Environment:
Our office is located in Liverpool’s established commercial district at The Capital Building on Old Hall Street. You will work in a professional and collaborative environment with access to major transport links and city-centre amenities.
Client Focus:
Our clients are central to every business decision we make. You will have the authority to improve account processes, resolve service challenges and introduce initiatives that strengthen long-term client satisfaction.
Professional Influence:
You will work closely with commercial, project and operational managers. Your recommendations will directly influence client retention, service quality and account growth.
Growth:
We support professional development through relevant training, industry events and opportunities to take responsibility for larger client portfolios.
Key Responsibilities:
Client Relationship Management:
Build and maintain trusted relationships with key corporate clients. Understand their objectives, challenges and service expectations.
Account Ownership:
Take responsibility for a portfolio of client accounts, ensuring that contractual commitments, service standards and agreed deliverables are achieved.
Service Delivery:
Coordinate with project, operations and support teams to ensure that services are delivered accurately, professionally and within agreed timelines.
Team Leadership:
Supervise and support client service and account management employees. Set performance expectations, review workloads and provide constructive coaching.
Client Retention:
Develop account retention plans and identify potential risks before they affect the client relationship.
Business Growth:
Identify opportunities to expand existing accounts through additional services, contract renewals and long-term partnership arrangements.
Issue Resolution:
Manage escalated client concerns professionally. Investigate service issues, coordinate corrective actions and provide clear progress updates.
Performance Reporting:
Prepare regular account reports covering service performance, client satisfaction, commercial activity and areas requiring improvement.
Stakeholder Management:
Lead client meetings, service reviews and internal account discussions. Communicate confidently with managers, suppliers and senior client representatives.
Process Improvement:
Review client service procedures and recommend improvements that increase efficiency, consistency and customer satisfaction.
What We Are Looking For:
Experience:
At least 5 years of experience in client services, account management, business services or a related commercial environment, including previous responsibility for major client accounts.
Leadership:
Demonstrated experience supervising employees, coordinating multidisciplinary teams or managing account-related workflows.
Client Management:
Strong ability to build professional relationships, manage expectations and handle sensitive or complex service concerns.
Commercial Awareness:
A good understanding of contracts, account profitability, renewals, service-level agreements and business development opportunities.
Communication:
Excellent written and verbal communication skills with the confidence to lead meetings, present reports and negotiate practical solutions.
Organisation:
Strong planning and prioritisation skills with the ability to manage multiple accounts, deadlines and client requirements.
Problem Solving:
A practical and composed approach to resolving service issues, operational challenges and competing stakeholder priorities.
Education:
A degree or professional qualification in business management, marketing, communications or a related field is preferred. Equivalent relevant experience will also be considered.
Mindset:
You are commercially aware, client-focused and accountable. You understand when to protect the client relationship, when to challenge unrealistic expectations and when to escalate a business risk.
Pay: £43,435.00-£52,831.00 per year
Benefits:
- On-site parking
- Private medical insurance
Work Location: In person
