Role: Support Engineer
Location: London (2 to 3 days office in a week)
Employment: Fulltime
Key Responsibilities Platform Monitoring & Operations
Monitor IDMC and EBX platform health, including secure agent performance, metadata scanning, and data quality workflows. Support incident resolution and platform stabilization activities. Environment & Deployment Support
Assist with managing multi-environment setups (Dev, UAT, Prod), including secure agent configuration, SSO integration, and deployment coordination. Metadata & Governance Support
Maintain business glossaries, data dictionaries, and lineage tracking using CDGC and EBX. Support the migration of metadata assets from legacy systems (e.g., EDC) to IDMC. Service Transition & Runbook Execution
Execute runbooks for onboarding client projects, support acceptance into service, and contribute to platform readiness for go-lives. Collaboration & Agile Delivery
Work with delivery managers, architects, and QA leads to support agile delivery cycles, validate deliverables, and contribute to documentation and training.
Skills & Tools
- IDMC (CDGC, IDQ, CDI), EBX, PowerCenter
- SQL, Secure Agent configuration, SSO, Azure DevOps
- Metadata management, data governance, data quality
- Agile delivery, Jira, Confluence
