We're looking for an experienced and commercially minded General Manager to lead Arena Village, Leeds, a vibrant student accommodation community and a key part of our Ottoway Services Limited UK portfolio.
This is an exciting opportunity for a proven leader to take full responsibility for the operational performance, resident experience, compliance, and people leadership of a large accommodation operation.
As General Manager, you'll lead from the front, creating a safe, welcoming and high-performing environment for residents, guests, visitors and colleagues, whilst ensuring the village consistently delivers against its commercial and operational objectives.
What you'll be doing
You will have overall responsibility for:
- Leading the day-to-day operation of Arena Village
- Delivering financial performance, KPIs and occupancy targets
- Ensuring statutory compliance, health & safety and risk management standards are met
- Leading, developing and motivating a multi-disciplinary site team
- Maintaining high standards of service, presentation, security and cleanliness across the village
- Managing contractor and supplier performance
- Producing operational reports and performance updates for senior stakeholders
- Supporting resident engagement initiatives that enhance occupancy and customer satisfaction
- Building positive relationships within the local community and representing the business professionally at all times.
What we're looking for
We're keen to hear from candidates who have:
Essential
- Previous experience in a General Manager, Accommodation Manager or Leadership role
- Experience within PBSA, residential, hospitality, BTR, hotels, facilities management or similar customer-focused environments
- Experience leading teams and managing multiple priorities
- A strong understanding of compliance, health & safety and operational risk management
- Excellent communication and stakeholder management skills
Desirable
- Experience managing large, high-occupancy sites
- Student accommodation or hospitality experience
- Exposure to multi-revenue or mixed-use environments
- Experience presenting operational performance to senior leadership teams or investors.
About You
You'll be:
- A visible and inspiring leader
- Commercially focused but people-centred in your approach
- Highly organised and comfortable working in a fast-paced environment
- Analytical, with the ability to use data and insight to inform decisions
- Passionate about delivering outstanding customer experiences
- Accountable, resilient and driven to achieve results.
Benefits:
- 33 days annual leave (inclusive of Bank Holidays) FTE
- Life assurance
- EAP
- Birthday day off
- Cycle to work scheme
- Tech scheme
- Health cash plan
Pay: Up to £40,000.00 per year
Work Location: In person
