Location: Woolshops Shopping Centre, Halifax
Job Type: Permanent (Part time)
Hours: Tuesday to Saturday, 10:00 – 16:00 (30 hours per week)
Pay: £13.20 per hour during 3-month probation, rising to £13.35 per hour upon successful completion
About the Role
Frontier Facilities Management is seeking a reliable and professional Customer Service Operative to join our team at Woolshops Shopping Centre in Halifax.
This is a dual-role position, combining security, cleaning, and general customer service duties within a busy retail environment. The role requires flexibility, a proactive attitude, and pride in maintaining high standards across all aspects of site operations.
Candidates must be comfortable undertaking both security and cleaning responsibilities as part of this combined role.
Key Responsibilities
- Deliver excellent customer service to shoppers, tenants, and visitors
- Carry out internal and external cleaning to maintain high site standards
- Support general site upkeep and basic maintenance tasks
- Provide a visible security presence through patrols and monitoring
- Operate CCTV systems
- Manage reception/front desk duties, including meeting and greeting
- Monitor access, egress, and car park activity
- Liaise professionally with Centre Management and tenants
- Ensure compliance with Health & Safety procedures
- Complete clear and accurate incident and shift reports
- Work both indoors and outdoors in varying conditions
Essential Requirements
- Valid SIA Door Supervision Licence OR Security Guarding Licence (Frontline)
- Valid First Aid qualification
- Strong customer service and communication skills
- Good physical fitness and ability to work on foot for extended periods
- High level of awareness and attention to detail
- Professional, reliable, and punctual
- Ability to work independently and take initiative
- Fully checkable 5-year employment or education history
Desirable
- SIA CCTV Licence (preferred)
- Previous experience in a dual-role environment
- Experience within a shopping centre or public-facing setting
- Minimum 2 year relevant experience
What We Offer
- Full uniform provided
- Permanent role with consistent hours
- Overtime available and encouraged
- Opportunity for training and development
- Supportive and professional team environment
Equality & Inclusion
Frontier is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, including different ages, disabilities, genders, ethnicities, religions, and sexual orientations.
We are dedicated to providing equal opportunities throughout the recruitment process and employment.
Apply Now
If you are looking for a varied, hands-on role where you contribute to security, cleanliness, and customer experience, we’d love to hear from you.
Pay: £13.20 per hour
Benefits:
Application question(s):
- Do you have a SIA CCTV Licene?
- Do you have SIA Door Licence or Security Licence?
Language:
Work Location: In person
