About the Role
London is one of the world's leading technology hubs, and at Verge del Castell Technologies Ltd, we're committed to delivering dependable IT services that keep businesses running efficiently. We believe outstanding technical support is more than fixing issues—it's about creating seamless technology experiences that empower people to do their best work.
We are looking for an IT Support Analyst to become an integral part of our growing IT operations team. In this role, you'll provide high-quality technical support across hardware, software, cloud platforms, and business applications while helping maintain a secure and reliable IT environment. You'll work closely with colleagues across the organization, solving technical challenges, improving user experiences, and contributing to projects that enhance our technology infrastructure.
Why Work With Us?
Collaborative Environment: Join a supportive technology team where knowledge sharing, teamwork, and continuous learning are part of everyday work. Your ideas and contributions will be valued from your first day.
Modern Technology: Gain hands-on experience supporting Microsoft 365, Windows environments, Active Directory, cloud-based services, endpoint management, and modern collaboration platforms used by growing businesses.
Career Development: We encourage professional growth through ongoing learning opportunities, technical mentoring, and exposure to a wide range of technologies and IT projects that help you expand your expertise.
Meaningful Impact: Every day you'll play an important role in keeping employees productive by delivering responsive, reliable, and customer-focused technical support that makes a real difference.
Key Responsibilities
Technical Support: Provide first and second-line IT support by diagnosing and resolving hardware, software, operating system, and application issues for end users.
Microsoft Environment: Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and other productivity tools.
User Administration: Create, manage, and maintain user accounts, permissions, passwords, and security groups using Active Directory and Microsoft Entra ID (Azure AD).
Endpoint Management: Configure, deploy, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and other endpoint equipment.
Incident Management: Log, prioritize, investigate, and resolve support tickets while maintaining accurate documentation and delivering excellent customer service throughout the resolution process.
Infrastructure Support: Assist with network connectivity, VPN access, Wi-Fi troubleshooting, device configuration, software deployment, system upgrades, and routine IT maintenance activities.
Documentation & Improvement: Maintain technical documentation, knowledge base articles, and standard operating procedures while identifying opportunities to improve IT processes and user support.
What We Are Looking For
Experience: Previous experience working as an IT Support Analyst, IT Support Engineer, Service Desk Analyst, Help Desk Analyst, Desktop Support Technician, or in a similar technical support role.
Technical Knowledge: Strong understanding of Windows 10/11, Microsoft 365, Active Directory, Microsoft Entra ID, networking fundamentals (TCP/IP, DNS, DHCP, VPN), hardware troubleshooting, and software support.
Customer Service: Excellent communication and interpersonal skills with a genuine passion for delivering professional, friendly, and effective technical support to users at all levels.
Problem Solving: Strong analytical thinking with the ability to diagnose technical issues, prioritize workloads, and resolve problems efficiently in a fast-paced environment.
Organization: Able to manage multiple support requests simultaneously while maintaining attention to detail and delivering a high standard of service.
Mindset: A proactive team player who enjoys learning new technologies, embraces continuous improvement, and takes ownership of delivering reliable IT solutions that help colleagues succeed.
Pay: £29,420.00-£34,101.73 per year
Benefits:
- Flexitime
- Free fitness classes
- Paid volunteer time
Work Location: Hybrid remote in London E15 1JD
