We are looking to recruit 2x part time or 1 full time clinic coordinator.
The post holder will have responsibility for coordinating a comprehensive and efficient organisation of the TIA clinic service across the BNSSG area, alongside the Medicine for Older People Outpatient services within UHBW. The post holder will provide a central point of contact for all patients and clinical staff related to the TIA service and MFOP Services alongside other coordinators in the patch.
The post holder will be coordinating the TIA clinics at the Bristol Royal Infirmary and Weston General Hospital and will be required to work Monday to Friday. Once trained on TIA Services this will include coordinating clinics for the BRI, WGH and Southmead Hospital sites and across 7 days a week working weekends. (To remain based on the BRI site and will be on a rota basis).
The Post Holder will also coordinate the Medicine for Older People clinics held at the BRI and South Bristol Community Hospital.
To support the triaging of referrals by liaising with key clinical staff
Manage patient communications via telephone and through Trust systems to create letters, emails and text reminders
To act as a point of contact for queries from clinical and non-clinical staff
Liaise with clinical and non-clinical teams across the Trust and BNSSG area via telephone and email
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Communicate changes to clinics and appointments to patients as instructed, often at short notice
Coordinate the whole TIA clinic pathway ensuring an effective process across all sites.
Coordinate the whole Medicine for Older People pathway from initial referral to discharge in line with the Trust’s outpatient booking procedure and escalating issues to the roles line manager when needed.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
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For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
