Home Ownership Officer – Housing
Hours: 36 Hours Per Week, Usually Tuesdays in the office with the rest WFH
Contract: 12 Week Temporary Contract (with project-based work)
We're recruiting Home Ownership Officers to support Housing & Growth services with specialist leasehold and service charge management. This is a key role, ideal for someone with strong housing finance knowledge, leasehold management experience, and confidence working in a busy local authority environment.
About the Role:
As a Home Ownership Officer, you'll provide essential support in calculating, notifying, and billing service charges, rents, and ground rents, while ensuring compliance with legislation and lease agreements.
What you'll be doing:
- Calculating, notifying, and billing estimated and actual service charges (including major works), shared ownership rent, and ground rent
- Undertaking consultations under Section 20 of the Landlord and Tenants Act 1985, ensuring compliance with leases and legislation
- Providing information, support, and guidance to leaseholders, shared owners, and housing staff regarding service charges, major works, and lease obligations
- Handling enquiries and disputes related to service charges and major works
- Assisting collection officers to maximise recovery of homeowner rents, service charges, and related income to maintain Housing Revenue Account (HRA) viability
Requirements:
We're looking for someone proactive, detail-oriented, and experienced in housing finance and leasehold management.
You'll ideally have:
- Leasehold management experience (essential)
- Section 20 consultation experience (essential)
- Strong knowledge of housing legislation and leasehold compliance
- Excellent communication and problem-solving skills
- Ability to work independently and collaboratively with housing teams
Why Apply?
- Opportunity to contribute to Housing & Growth projects in a London Borough
- Varied responsibilities across leasehold management and service charge recovery
- Flexible working pattern (hybrid: office + WFH)
- Short-term contract ideal for gaining specialist housing experience
Benefits:
- Weekly Pay
- Company Pension
- Ongoing Agency Support
- Temp-to-Perm Opportunities
Additional Information:
- Number of People Required: 2
- Target Start Date: 01 Sep 2026
- Duration: 12 Weeks
- Rate: PAYE £17.81 per hour
- Job Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom
- Work Pattern: Usually Tuesdays in the office, rest WFH
Candidate Requirements:
Must Have:
- Eligible to work in the UK
- Confidentiality Agreement
Supporting Documents on Offer Acceptance:
- Criminal Convictions Declaration
- Contract / Key Information Document
- 2 Years References/Work History
Order Number: OR112645
Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 3 months
Pay: £17.81 per hour
Experience:
- Leasehold management: 2 years (required)
- Section 20 consultation: 2 years (required)
- housing legislation and leasehold compliance: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Walthamstow E17
